Simone Monteiro Miranda
San Jose,CA
Summary
Experienced Professional in Systems Implementation and Migration with a strong focus on Business Analysis and Project Management. Proficient in guiding projects throughout the Analysis, Modeling, and Quality Assurance phases of the development lifecycle. Demonstrates substantial expertise in requirement gathering and management, functional documentation, process modeling, and QA support.
Proficient in various methodologies and tools, including BPM/BPMN, PMBOK, UML/Use Cases, Scrum/PO, Salesforce Sales and Service. Known for the ability to convey ideas clearly and concisely, envision and implement process improvements, foster meaningful relationships, handle multitasking and fast-paced environments, and adapt to changes seamlessly.
Fluent in English and a native Portuguese speaker.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Business Analyst Senior (Full-Time)
K2 Partnering Solutions
01.2022 - Current
- Experience in Sales Cloud (Leads, Accounts, Opportunities) and Service Cloud (Cases)
- Worked closely with stakeholders to understand business processes, goals and gaps
- Collaborated with development team in planning, prioritization, design, development, and deployment of new projects & system enhancements
- Responsible for designing business requirements and creating documentation as needed
- Expertise to identify improvements in business process
- Facilitated review sessions with functional owners, subject matter experts, and end-user representatives
- Coordinated and performed system testing to ensure requirements are met
- Responsible for gathering requirements for data migration of org segmentation respecting business requirements and Salesforce restrictions for both orgs
- Coordinated classic to lightning migration project
- Performed admin support activities (preventive and corrective) on client's org: bulk actions (Data loader), report generation.
Business Analysis Consultant (Contractor)
K2 Partnering Solutions
02.2021 - 12.2021
- Primary responsible for gathering requirement meetings and for comprehending a challenging business
- Responsible to control the scope of the project
- Responsible for analysis of requirements and elaborate a technical solution accordingly to the technology specified by the technical team
- Delivery of more than high-quality 10 user stories documentation and approximately 50 screens prototypes
- Established a meaningful and supportive relationship with clients and users
- Responsible for functional support to the technical team.
Administrative Assistant
De Anza College
03.2019 - 06.2020
- Assisted students with inquiries about college life and managed counseling appointments
- Supported counselors and contributed to both internal and external college events
- Managed internal materials and supplies, overseeing office operations
- Developed and implemented effective processes to enhance team and office efficiency
Business Analyst Senior
Radix Engineering and Software Development
07.2015 - 07.2017
- Participated in more than 5 projects in Java Development Software as primarily responsible for requirements management
- Responsible for managing and supporting more than 50 meetings to gather requirements with clients/users
- Gathered use case requirements by interviewing stakeholders and users
- Executed activities of Requirement Management
- Executed gap analysis between old features and future deliverables before and after the project
- Responsible for modeling business process documentation (business flow): AS-IS and TO-BE Modeling
- Delivered approximately 50 high-quality level documentations (UML/Use Case)
- Responsible for providing more than 30 screen prototypes focusing on user experience (UX)
- Responsible for supporting internal testing phase and for following up the communication between the technical team and the third party responsible for testing phase
- Main Project Manager of 3 mobile applications for marketing/product department of a big distribution oil company in Brazil
- Involved in Project Management Support: Management Reporting (Status Report), Report Risk, Schedule Tracking, Project Scope Control, Documentation Control, Graphing and Control Spreadsheets, Planning Activities.
Business & System Integration Analyst Senior
Accenture
08.2010 - 07.2015
- Contributed to 5 Complex Systems Migration Projects for prominent Telecommunications Companies in Brazil, including Oi and Tim.
- Produced over 100 high-quality functional specification documents, employing UML/Use Cases and client-specified methodologies, emphasizing lead generation, opportunities, campaigns, CRM, and administrative processes.
- Managed and facilitated 100+ requirement gathering meetings, engaging 50-70 end users and stakeholders across all projects.
- Proficiently executed Requirement Management and conducted gap analysis for pre-and post-project features, producing comprehensive business process documentation (AS-IS and TO-BE modeling).
- Supported Project Management activities, encompassing status reporting, risk assessment, schedule tracking, project scope control, documentation management, and spreadsheet analysis.
- Developed user training materials and conducted approximately 40 hours of user training for the new Salesforce system.
- Completed an internal analyst development course in Saint Charles, IL, USA, in 2012.
Education
Certification of Achievement in Business Administration -
De Anza College
Cupertino, CA05.2020
Master degree in Project Management -
Fundação Getúlio Vargas (FGV)
Rio de Janeiro, RJ07.2015
Bachelor degree in Computer Science -
Universidade Federal Fluminense (UFF)
Niterói, RJ12.2010
Skills
- Information Processing
- KPI Tracking
- Documentation
- Gap Analysis
- Business Analysis
- Project Management
- Specifications Documentation
- Business Process Mapping
- Business Requirements
Certification
- Professional Scrum Product Owner (PSPO I)
- Certified Safe 6 Scrum Master
- Salesforce Business Analyst
- Certified Associate in Project Management (CAPM), PMI
- Salesforce Administrator
- Service Cloud Consultant
Languages
Portuguese
English
Spanish
Timeline
Salesforce Business Analyst Senior (Full-Time)
K2 Partnering Solutions
01.2022 - Current
Business Analysis Consultant (Contractor)
K2 Partnering Solutions
02.2021 - 12.2021
Administrative Assistant
De Anza College
03.2019 - 06.2020
Business Analyst Senior
Radix Engineering and Software Development
07.2015 - 07.2017
Business & System Integration Analyst Senior
Accenture
08.2010 - 07.2015
Certification of Achievement in Business Administration -
De Anza College
Master degree in Project Management -
Fundação Getúlio Vargas (FGV)
Bachelor degree in Computer Science -
Universidade Federal Fluminense (UFF)
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