Simone Moultrie-Adams

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Streamlined virtual support process for increased efficiency and improved response times.
• Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
• Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both customer and company.

Enhanced indexing efficiency by meticulously analyzing and organizing documents for easy retrieval.

• Increased accuracy in indexing by thoroughly reviewing and editing entries before final submission.
• Streamlined the indexing process with the use of advanced technology and software tools to improve productivity.
• Classified files based on source, type or other details.
• Identified and resolved filing discrepancies.
• Indexed 85+ accounts daily
• Trained new team members on proper indexing techniques, enhancing their overall skills and performance levels.

• Documented all interactions accurately in CRM systems, maintaining transparency within the organization regarding case status updates.
• Streamlined claim processing for quicker reimbursements, diligently reviewing submitted documentation.
• Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
• Consistently achieved performance metrics, contributing to the overall success of the department.

• Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into system.
• Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within department.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Verified patient insurance eligibility and entered patient information into system.
• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

• Skilled at working independently and collaboratively in team environment.
• Excellent communication skills, both verbal and written.
• Improved accuracy in documentation by diligently reviewing and verifying patient insurance information, demographics, and medical history.
• Obtained payments from patients and scanned identification and insurance cards.
• Insurance verification, TPL Screening, MediCal / MediCare eligibility screening, securing cash deposits ( co-pays, deductibles, cash packages)
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.