Simone Niles
Bronx
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
21
21
years of professional experience
Work History
Supervisor
Human Resources Administration
08.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conduct staff evaluations and routine staff meetings
Caseworker
Human Resources Administration
12.2008 - 08.2017
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Make referrals to and maintain liaison with outside agenices
Eligibility Specialist
Human Resources Administration
08.2005 - 12.2008
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- · Conduct intensive investigations and reporting of fraudulent claims
- · Compute and determine the amount of financial assistance.
- Authorize and Prepare Public Assistance and Food stamp checks.
Fraud Investigator
NYC Department of Homeless Services
07.2004 - 08.2005
- · Performed in depth investigations of families’ claims of homelessness.
- Phone contacts were pursued and accurately documented for completion and followed up. .
- Provided and scheduled referrals to NOVA, ACS, DIVERSION and / or medical/ mental health services.
- Coordinated, prioritized, facilitated and expedited field appointments
- Updated Clients Tracking System (CTS).
- Reviewed information obtained through the Welfare Management System (WMS).
- Assisted families awaiting services with information, medical services, food and/ or emergency services.
- Provided overnight placements to families with children who are at the EAU.
- Conducted address verifications throughout the five boroughs.
- Completed field investigation questionnaire.
Education
Masters of Public Administration - Public Administration
Long Island University
New York, NY05-2015
Bachelor of Science - Legal Studies
John Jay College Of Criminal Justice
New York08-2002
Associate of Applied Science - Liberal Arts
Borough of Manhattan Community College
New York, NY06-1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Staff discipline
- Team building
Timeline
Supervisor
Human Resources Administration
08.2017 - Current
Caseworker
Human Resources Administration
12.2008 - 08.2017
Eligibility Specialist
Human Resources Administration
08.2005 - 12.2008
Fraud Investigator
NYC Department of Homeless Services
07.2004 - 08.2005
Masters of Public Administration - Public Administration
Long Island University
Bachelor of Science - Legal Studies
John Jay College Of Criminal Justice
Associate of Applied Science - Liberal Arts
Borough of Manhattan Community College
Similar Profiles
David LammDavid Lamm
Eligibility Specialist at NYC Human Resources Administration - IREA ARUEligibility Specialist at NYC Human Resources Administration - IREA ARU
Violeta HernandezVioleta Hernandez
Supervisor - Senior Investigator at Human Resources Administration - Office of Investigations - BEVSupervisor - Senior Investigator at Human Resources Administration - Office of Investigations - BEV
Ayfa HayatAyfa Hayat
Eligibility Specialist at NYC Human Resources AdministrationEligibility Specialist at NYC Human Resources Administration
Denton OshanielDenton Oshaniel
security guard at Guardman Organizationsecurity guard at Guardman Organization
MICHELLE OPPONGMICHELLE OPPONG
Shop Attendant at Rexmich40 EnterpriseShop Attendant at Rexmich40 Enterprise