Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Service CoordinatorWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteLocation: Sacramento, CA
Open to relocation: Yes
Open To Work
Simone Pauline
Nursing
Sacramento,CA
Work Preference
Summary
- Productive and responsible; willing to handle any task needed
- Enthusiastic and personable able to get along well with others
- High level of creative energy combined with strong organization skills
- Heavy public contact; sincerely enjoy helping others
- Can be trusted to handle any complaints diplomatically and efficiently
- Capable of handling multiple responsibilities in a fast pace environment
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Personnel Caregiver/CNA
Maxim Healthcare
Sacramento, CA
12.2015 - 01.2017
- Transported clients to locations outside the home, such as physicians' offices or on outings, Medication assistance such as reminders, assistance and administration
- Various Hospital environments, Administered bedside and personal care, such as ambulation and personal hygiene assistance, Planned, purchased, prepared, or served meals to patients
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Provided compassionate care to clients, ensuring comfort and safety during daily activities.
Elder/Pediatric Care Specialist
Apex Care
Vallejo, CA
11.2009 - 01.2017
- Transported clients to locations outside the home, such as physicians' offices or on outings, Medication assistance such as reminders, assistance and administration, Administered bedside and personal care, such as ambulation and personal hygiene assistance, Transported clients to locations outside the home, such as physicians' offices or on outings, Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, Planned, purchased, prepared, or served meals to patients
- Assisted clients in understanding their health care benefits and options.
- Provided educational materials to help individuals better understand their health issues.
- Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
- Supported family members in understanding the impact of illness or disability on an individual's life.
- Offered emotional support during difficult times by providing a safe environment for open communication.
- Provided compassionate care and support for clients with diverse needs.
- Monitored client progress and adjusted care strategies to enhance well-being.
Certified Nursing Assistant
American River Center
Carmichael, CA
01.2023 - 01.2024
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Certified Nursing Assistant
NURSA
Salt Lake City, UT
01.2024 - Current
- Trained new staff on best practices for patient care and safety procedures, fostering a supportive workplace culture.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Service Coordinator
El Hogar Community Services
Sacramento, CA
05.2023 - 04.2024
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Maintained accurate records of services provided for each client.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Provided support to field technicians during service visits when necessary.
- Monitored email and phone communication to provide prompt responses and solutions.
- Coordinated client communication to ensure timely resolution of inquiries and support requests.
- Streamlined documentation processes, improving accuracy and reducing processing time for client records.
- Implemented feedback mechanisms to assess client needs, driving continuous improvement in service offerings.
- Cultivated strong relationships with clients, fostering loyalty through personalized follow-up and support strategies.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
Certified Nursing Assistant
Clipboard Health
San Francisco, CA
01.2018 - 03.2024
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
Certified Nursing Assistant
Westview Healthcare
Auburn, CA
02.2017 - 10.2020
- Administered bedside and personal care, such as ambulation and personal hygiene assistance, provided patients with daily assistance with moving in and out of bed, walking, and exercising, Record treatment information in patient records
- Communicating with and assessing the patient to improve the patient's transition from the inpatient to the home setting, Provide continuity of care for patients transitioning from a facility to home care or a hospice environment, OSHA Compliance, Wound Care, Transported clients to locations outside the home, such as physicians' offices or on outings, Record treatment information in patient records.
- Answered call lights promptly and responded to patient needs accordingly.
- Provided emotional support to family members regarding end-of-life decisions.
- Participated in educational programs related to nursing assistant skills development.
- Assisted nursing staff with patient care tasks, enhancing efficiency and teamwork.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Implemented infection control measures, contributing to improved facility health standards and patient safety.
- Advocated for patients' needs, ensuring they received compassionate and personalized care at all times.
- Facilitated communication between patients, families, and healthcare professionals to enhance care coordination.
CNA/Social Service Assistant
River Bend Care Center
Sacramento, CA
01.2020 - 09.2020
- Help improve a client's quality of life by providing useful services, Answer questions about benefits that are available to individuals, or refer them to the correct organization to get help, Keep accurate, updated, organized records after every client visit to ensure that there are no undocumented breaks between treatments or visits, Interview family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed, Assist clients in obtaining medical care, housing, employment, or other services, Provide emotional support to clients and their families by listening to their concerns and offering advice
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
Masters - Gerontology
University of Phoenix
Phoenix, AZ01-2014
Bachelor's - Communications
University of Phoenix
Phoenix, AZ05-2012
Skills
- Resource Utilization
- Program Follow-Up and Assessment
- Ongoing Client Support
- Status Meetings
- Accurate Recordkeeping
- Goal Setting
- Telephone Communication
- Direct Patient Care
- Condition Monitoring
- Collecting Specimens
- Transporting Patients
- Medical Terminology Knowledge
- Monitoring Fluids
- Quality Assurance
- Infection Control Procedures
- Electronic Charting
- Mobility Assistance
- Collecting Vital Signs
- Documentation Expert
- Compassionate
- Meal Planning
- Case Management
- Outpatient Care
- Calm and Level-Headed Under Duress
- Abuse and Neglect Investigation
- Maintaining Client Records
- Client Assistance Referrals
- Active Listening
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
Certification
- California Department of Public Health
- Certification 00319746
Timeline
Certified Nursing Assistant
NURSA
01.2024 - Current
Service Coordinator
El Hogar Community Services
05.2023 - 04.2024
Certified Nursing Assistant
American River Center
01.2023 - 01.2024
CNA/Social Service Assistant
River Bend Care Center
01.2020 - 09.2020
Certified Nursing Assistant
Clipboard Health
01.2018 - 03.2024
Certified Nursing Assistant
Westview Healthcare
02.2017 - 10.2020
Personnel Caregiver/CNA
Maxim Healthcare
12.2015 - 01.2017
Elder/Pediatric Care Specialist
Apex Care
11.2009 - 01.2017
Bachelor's - Communications
University of Phoenix
Masters - Gerontology
University of Phoenix