Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Reese

Las Vegas,NV

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

10
10
years of professional experience

Work History

Barista

Starbucks
03.2023 - Current
  • Product knowledge of different coffee blends and various hot teas
  • Regularly participates in store cleanliness
  • Answering any questions guests have concerning the menu and specific items
  • Demonstrating excellent customer service
  • Creating hand-crafted beverages to a strict set of standards
  • Use of food safety procedures to ensure compliance with local law
  • Training and developing new baristas
  • Cash-handling
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Hostess

Bubba Gump Shrimp Co
11.2017 - 07.2020
  • Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space
  • Answers phone calls and give basic information on reservations, availability, restaurant hours and services
  • Keep track of the waiting list and open tables
  • Assign tables to guests depending on party size, waiter/waitress availability
  • Accurately quote wait times to patrons
  • Take orders over the phone and pack prepared take-out orders
  • Answered phone calls to take orders, give information and document reservations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Courtesy Clerk

Albertson's
08.2014 - 06.2016
  • Excellent oral communication skills for listening to questions and responding appropriately
  • Stamina and strength to walk and stand for extended periods of time
  • Knowledge of store layout and product location on the sales floor
  • Good customer service skills
  • Persuasive and warm personality for guiding customers in choosing products to purchase
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

Del Sol Academy of The Performing Arts
Las Vegas, NV
06.2017

Skills

  • Active listening
  • Email management
  • Operating systems
  • Leadership
  • Adaptability
  • Collaboration/Teamwork
  • Emotional Intelligence
  • Team Player

Timeline

Barista

Starbucks
03.2023 - Current

Hostess

Bubba Gump Shrimp Co
11.2017 - 07.2020

Courtesy Clerk

Albertson's
08.2014 - 06.2016

High School Diploma -

Del Sol Academy of The Performing Arts

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Simone Reese