Simone Rogers
Augusta
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Custodian
USPS
Hephzibah
02.2024 - Current
- Responsible for upkeep and minor maintenance for Postal Facility
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Adhering strictly to health and safety regulations while performing duties.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Ensured that all equipment was properly stored after use.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
Rural Carrier Assistant
USPS
Waynesboro
10.2023 - 02.2024
- Assisting regular rural carrier with delivery of mail and parcels
- Performed special tasks such as collecting signatures on registered letters or delivering Certified Mail notices.
- Loaded parcels onto truck in a safe and efficient manner prior to departure from post office facility.
- Maintained accurate records of deliveries, pickups and undeliverable mail.
- Collected payments for COD items, money orders and other postal products.
- Assisted customers with package pickup, forwarding and return services.
- Adhered to safety protocols while operating company-owned vehicles during route runs.
- Ensured packages were delivered to the correct address in a timely manner.
- Identified potential hazards on the roadways and took appropriate action to avoid them.
- Operated scanner to track shipments and record delivery information.
- Checked all outgoing mail pieces for accuracy before loading onto truck for delivery.
Communications Operator/ Dispatcher
Burke County E-911
Waynesboro
01.2023 - 10.2023
- Responsible for answering emergency and non emergency calls from the citizens of the county while simultaneously dispatching deputy sheriff officers to calls for services
- Accurately keeping computer and files of all calls for service and their outcomes
Dispatcher
City of Opa-Locka Police Department
Miami Gardens
08.2022 - 12.2022
- Answering non emergency calls for service from citizens and providing accurate information to citizens that walked into the police department
- Responsible for listening and accurately recording all emergency and non emergency calls for service in the CAD system
- Making copies, keeping accurate records for officers and civilians
- Collecting required money for copies of police reports
- Provided training for new hire
Regulatory Specialist II
Florida Department of Health
Fort Lauderdale
03.2022 - 08.2022
- Monitoring and performing accurate indexing, scanning and quality control of investigative documents and case files
- Reviewing case preparation and processing, including the compilation of investigative documents into a final investigative report template
- Ensuring deadlines are met and cases are processed in accordance with internal timeframes
- Compiling statistics, coordinates information, and produces reports for management
- Receiving incoming calls, answers routine questions, greets public and makes referrals to appropriate staff member or to other agencies
Customer Service Representative
Seminole Hard Rock Support Services
Davie
10.2020 - 11.2020
- Providing customer care services to all incoming and outgoing calls concerning all Hardrock Hotel and Casino properties
- Making and confirming reservations for hotel and casino guests
- Entering service calls for property guests
- Utilizing all given information to answer any questions from guests
Communications Operator 3
Broward Sheriff's Office
Davie
08.2018 - 10.2020
- Answering emergency and non-emergency calls for services and inputting information into CAD system
- Providing accurate information for county citizens
- Dispatching sheriff deputies to calls for service and accurately monitoring the outcomes of calls and safety of officers
- Provided customer service over the telephone, responding to inquiries and requests in a professional manner.
- Maintained knowledge of applicable federal, state, local laws and regulations related to public safety operations.
- Assisted with training new Communications Operators on equipment usage and procedures.
- Operated multi-line phone systems to route incoming calls accurately.
- Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
Front Desk Receptionist
Franco Nursing And Rehab
El Portal
09.2020 - 10.2020
- Responsible for checking in staff and all visitors coming into and exiting facility
- Responsible for checking daily resident numbers and ensuring all staff are accounted for
- Answering all incoming calls to the facility
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers warmly and made them feel welcome.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Signed for packages, recorded deliveries and distributed to personnel.
City Carrier Assistant
USPS
Dania
01.2017 - 07.2018
- Sorting and delivering mail to residence along the many carrier routes within the city of Dania Beach, FL
- Working directly with a city carrier to assist with delivering mail along their prescribed routes as well
- Ensuring all mail pieces delivered on time and effectively
Postal Support Employee-Seasonal
USPS
Miami
11.2016 - 01.2017
- Sorting classifying incoming and outgoing international packages in a timely manner
Education
Bachelor's degree - Psychology
American Public University
Charles Town, WV, United StatesHigh school diploma or equivalent -
Burke County High School
Waynesboro, GA, United StatesSkills
- Customer service-focused
- Multitasking and organization
- Customer service
- Attention to detail
- Verbal and written collaboration
- Reliability and punctuality
- Job status updates
- Policy and procedure enforcement
- Timely paperwork completion
- Inventory management
- Responsible and dependable
- Work independently
- Time management
- Excellent communication skills
- Problem-solving
- Work prioritization
Timeline
Custodian
USPS
02.2024 - Current
Rural Carrier Assistant
USPS
10.2023 - 02.2024
Communications Operator/ Dispatcher
Burke County E-911
01.2023 - 10.2023
Dispatcher
City of Opa-Locka Police Department
08.2022 - 12.2022
Regulatory Specialist II
Florida Department of Health
03.2022 - 08.2022
Customer Service Representative
Seminole Hard Rock Support Services
10.2020 - 11.2020
Front Desk Receptionist
Franco Nursing And Rehab
09.2020 - 10.2020
Communications Operator 3
Broward Sheriff's Office
08.2018 - 10.2020
City Carrier Assistant
USPS
01.2017 - 07.2018
Postal Support Employee-Seasonal
USPS
11.2016 - 01.2017
Bachelor's degree - Psychology
American Public University
High school diploma or equivalent -
Burke County High School