Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Simone Scott
North Las Vegas,NV
Work Preference
Summary
Oversaw clerical functions in diverse public and private sector environments. Championed customer service excellence and led training programs to enhance team capabilities. Streamlined food handling procedures to ensure safety and compliance. Cultivated trust and influence among stakeholders at all organizational levels. Demonstrated strong verbal and written communication skills. Utilized Microsoft Office Suite to optimize office operations.
Led initiatives in case management and service coordination to improve patient satisfaction. Addressed complaints and inquiries with a focus on enhancing patient access to care. Developed expertise in policies and procedures to uphold service standards.
Overview
16
16
years of professional experience
Work History
Representative
FedEx
Las Vegas, NV
10.2024 - Current
- Managed customer inquiries and provided timely solutions to enhance service satisfaction.
- Coordinated package tracking processes to ensure accurate delivery information for clients.
- Trained new employees on operational procedures and company policies to improve team efficiency.
- Streamlined shipping operations by implementing process improvements, reducing delays in delivery schedules.
Wheelchair Agent
Airport Customer Service
Las Vegas, NV
08.2024 - 10.2024
- Assisted passengers with mobility needs, ensuring timely and safe transportation throughout airport facilities.
- Provided exceptional customer service by addressing inquiries and resolving issues related to wheelchair assistance.
- Collaborated with team members to maintain efficient workflow during peak travel times, enhancing overall service delivery.
- Trained new staff on wheelchair handling procedures and customer interaction protocols to uphold service standards.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
Patient Access Representative
Northwell Health
Manhasset, NY
12.2021 - 08.2024
- Verifying Patient insurance information using appropriate database ( Invision, Medeanalytics and Sunrise )
- Reviewing , and evaluating patient registration to ensure accuracy of demographic
- Coding health insurance Maintaining knowledge of HIPPA to protect patient privacy.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information..
Patient Transport
Northwell Health
Manhasset, NY
04.2020 - 12.2020
- Assisting patients on and off beds; moving them to and from special service and treatment areas, and operating rooms; using wheelchairs or moveable beds.
- Greeted and assisted patients in wheelchairs to their appointments.
- Maintained cleanliness of transport vehicles and equipment.
- Provided timely transportation services for outpatients to various medical facilities.
- Checked all medical documents for accuracy prior to transporting patients.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Greeted patient and explained transport plan and destination.
- Provided patient transport using various equipment and adhered to safety protocols.
Customer Service
Hallmark
JFK Airport
12.2018 - 01.2020
- Responsible of checking passenger boarding passes who are departing.
- Assisted with customer requests and answered questions to improve satisfaction.
- Greeted passengers and provided information about departure and arrival times.
- Performed check-in procedures for both domestic and international flights.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Advised passengers of any changes or delays in their scheduled flights.
Driver Transport
Fleetlogix l Enterprise
09.2018 - 12.2018
- Transporting and delivering cars from one enterprise to another.
Helper Coordinator
UPS
Foster Ave
10.2017 - 01.2018
- Responsible for reviewing the daily helper needs provided by the operations and coordinate the daily staffing of helpers
- Reviewing helper hours for accurate recording of time and assignments
- Work closely with the operation, communicating helper performance and administration of uniforms and tracking helper performance.
Housekeeping Clerk
Mary Manning Walsh Home
1339 York Ave
07.2015 - 01.2016
- Answer all phone calls and log them
- Document attendance, lateness, overtime for payroll
- Place orders for the staff or for the office
- Do monthly/weekly inventory
- Attend meetings.
Environmental Services Worker
Mary Manning Walsh Home
1339 York Ave
02.2014 - 07.2015
- Clean/polish furnishings in resident rooms
- Clean sanitize bathroom
- Clean windows/mirrors in resident rooms, bathrooms, and entrance/exit ways
- Clean floors, sweeping, dusting, damp/wet mopping; clean carpets include vacuuming, and disinfecting
- Clean walls and ceilings by wiping, dusting, spot cleaning, disinfecting.
Driver Helper
UPS
Springfield Garden, NY
12.2013 - 02.2014
- Assist the ups driver on a delivery route with a fast paced outdoor
- Excellent customer contact skills
- Work in conjunction while Lifting, bending and carrying packages that typically weight 25-35LBS and may weigh up to 70IBS.
Assistant Volunteer
Mary Manning Walsh Home
New York, NY
03.2010 - 03.2012
- Selling food to visitor at the coffee shop, Cleaning and organizing table set ups, washing trays, pots and utensils
- Perform clerical duties to include extensive customer service, scheduling appointment, filing and paper processing, scanning faxing.
Education
High School Diploma -
Queens Preparatory Academy
Skills
Registration and Admissions
HIPAA Compliance
Insurance Verification
Multitasking and Organization
Customer Service
Pre-Admission Requests
Payment Processing
Phone and Email Etiquette
Information Collection
Medical Billing
Flexible Schedule
Patient Registration
Insurance Billing
Medical Documentation
Supplies Delivery
Timeline
Representative
FedEx
10.2024 - Current
Wheelchair Agent
Airport Customer Service
08.2024 - 10.2024
Patient Access Representative
Northwell Health
12.2021 - 08.2024
Patient Transport
Northwell Health
04.2020 - 12.2020
Customer Service
Hallmark
12.2018 - 01.2020
Driver Transport
Fleetlogix l Enterprise
09.2018 - 12.2018
Helper Coordinator
UPS
10.2017 - 01.2018
Housekeeping Clerk
Mary Manning Walsh Home
07.2015 - 01.2016
Environmental Services Worker
Mary Manning Walsh Home
02.2014 - 07.2015
Driver Helper
UPS
12.2013 - 02.2014
Assistant Volunteer
Mary Manning Walsh Home
03.2010 - 03.2012
High School Diploma -
Queens Preparatory Academy
References
Upon Request