Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Smith

Griffin,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in health care, public, private, or government industries. Great team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

12
12
years of professional experience

Work History

School Nutritional Worker

Spurs Staffing
06.2023 - Current
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Followed food safety practices and sanitation guidelines.

Call Center Representative

Next Level Business Services, Inc.
09.2022 - 06.2023
  • Responsible for inbound and outbound calls regarding survey on healthcare benefits for members.
  • Assisted members with benefits information and claims issues, appeals, and grievances.
  • Mailed resources to members requesting enrollment brochures.
  • Attended telephone skills and program information training sessions to boost aptitude.

Eligibility Specialist II

Human Resources Administration
09.2011 - 07.2022
  • Interviewed applicants and explained scope of different available benefits.
  • Communicated with people from various cultures and backgrounds on application process.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Education

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
10.2021

Skills

  • Customer Service
  • Interpersonal Communication Skills
  • Organizational Skills
  • Multitasking Skills
  • Typing 60 wpm
  • Microsoft Office Suite (Word, Excell, Powerpoint, Teams, and Outlook)

Timeline

School Nutritional Worker

Spurs Staffing
06.2023 - Current

Call Center Representative

Next Level Business Services, Inc.
09.2022 - 06.2023

Eligibility Specialist II

Human Resources Administration
09.2011 - 07.2022

Bachelor of Science - Business Administration And Management

University of Phoenix

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Simone Smith