Simone Stevens
Pompano Beach
Summary
Dedicated professional known for strong organizational and communication skills. Experienced in client relationship management and team collaboration, contributing to an engaged workforce and high-quality service delivery.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Cleaning Company
Boca Raton
06.2015 - Current
- Managed daily operations of a local cleaning company.
- Developed and maintained positive relationships with clients for service retention.
- Implemented quality control measures to ensure high service standards.
- Procured cleaning supplies and equipment to support operational efficiency.
- Trained new employees on cleaning techniques and company standards.
- Oversaw staff scheduling and ensured adequate coverage for client needs.
- Responded to client inquiries and resolved service-related issues promptly.
Customer Service Representative
Home Depot
04.2023 - 03.2026
- Assisted customers with product inquiries and solution recommendations.
- Managed customer returns and exchanges to ensure compliance with store policies and enhance customer satisfaction.
- Provided training to new staff on customer service protocols and best practices.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Responded to customer inquiries with accurate information on products and services to support informed purchasing decisions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support to streamline their experience.
Camp Counselor
City Of Boca Raton
06.2013 - 07.2015
- Supervised daily activities for campers in a safe and engaging environment.
- Facilitated group games and team-building exercises, enhancing camper cooperation and interpersonal skills.
- Assisted in planning and organizing special events and field trips.
- Communicated with parents about camper progress and behavior, fostering strong relationships and support.
- Monitored camper behavior, ensuring adherence to safety guidelines and camp rules.
- Developed creative lesson plans to enhance camper learning and enjoyment.
- Trained junior counselors on best practices for camper engagement and safety protocols, ensuring a consistent and safe camp experience.
Paraprofessional
JC Mitchell Elementary
Boca Raton
01.2013 - 06.2015
- Supported students with special needs during instructional and recreational times.
- Led small group activities to promote learning and develop social skills among students.
- Collaborated with staff to create inclusive learning environments for all students.
- Supported teachers in managing classroom dynamics and enhancing student engagement.
- Observed student behavior and implemented positive reinforcement strategies to encourage desired behaviors.
- Implemented educational materials and resources for diverse learning styles.
- Prepared classroom materials and organized supplies for daily lessons.
Education
GED -
Boca Raton High
Boca Raton, FL05-2002
Skills
- Client management
- Customer service
- Effective communication
- Team collaboration
- Multitasking
- Written communication
- Professional demeanor
Affiliations
Volunteer - Cleaning the elderly and postmortem mom's homes on a monthly basis.
Timeline
Customer Service Representative
Home Depot
04.2023 - 03.2026
Small Business Owner
Cleaning Company
06.2015 - Current
Camp Counselor
City Of Boca Raton
06.2013 - 07.2015
Paraprofessional
JC Mitchell Elementary
01.2013 - 06.2015
GED -
Boca Raton High