Simone Welch
New Albany
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Nanny
Jovie
07.2024 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Sales Associate
Victoria Secret
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Teacher
The Goddard School For Early Childhood Development
03.2022 - 07.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Serice Specialist
Home Depot
11.2020 - 12.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH04-2020
Skills
- Relationship building
- Schedule management
- Listening skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Complaint handling
- Problem resolution
- Payment processing
- Product knowledge
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Private Nanny
Jovie
07.2024 - Current
Teacher
The Goddard School For Early Childhood Development
03.2022 - 07.2024
Sales Associate
Victoria Secret
01.2022 - Current
Customer Serice Specialist
Home Depot
11.2020 - 12.2021
High School Diploma -
Gahanna Lincoln High School
Similar Profiles
Juana FrancoisJuana Francois
Scheduling Coordinator Part Time at JovieScheduling Coordinator Part Time at Jovie
KAIEJAH GAYLEKAIEJAH GAYLE
Private Nanny at JoviePrivate Nanny at Jovie
Phylicia SherrelPhylicia Sherrel
Senior Manager of Franchise Administration and Tal at JovieSenior Manager of Franchise Administration and Tal at Jovie
Victoria GutierrezVictoria Gutierrez
Babysitter/Nanny at JovieBabysitter/Nanny at Jovie
ROBERT BELLROBERT BELL
Pastor - Youth & Family Ministries at Five14 ChurchPastor - Youth & Family Ministries at Five14 Church