Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Simone Phillips

Simone Phillips

Oklahoma City,OK
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Confident leader dedicated to process and procedure. Exceeds expectations for staff performance, consistently enforces rules and seeks opportunities for team improvement. Offers high integrity, attention to detail and excellent decision-making abilities.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Advanced Call Center Technologies LLC
Norman, OK
10.2022 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained team compliance with professionalism guidelines and security team standards.

Cruise Attendant

American Cruise Lines
Guilford, CT
04.2022 - 10.2022
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.

Medical Support Assistant

Oklahoma City Veterans Health Center
Oklahoma City, Oklahoma
09.2020 - 05.2022
  • Offered administrative support to the health care facility, staff and performing tasks such as: maintaining and updating patient records, controlling patient accounts, and answering phone calls
  • Handling correspondence and scheduling patient appointments using the available computer data systems

Flight Attendant

American Airlines Envoy Air
Fort Worth, Texas
03.2019 - 09.2020
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.

Head Toddler Teacher

Tinker Air Force Base
Midwest City, Oklahoma
02.2018 - 03.2019
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.

First Grade Teacher

Jarabacoa Christian School
Jarabacoa, Dominican Republic
08.2017 - 03.2018
  • Instructed students individually and in groups using varied teaching methods.
  • Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
  • Exercise open and respectful communication with families, co-workers, supervisors, and other school staff.

Education

Certification - Cybersecurity Operations

Google
09.2023

AA - Enterprise Development

University of Oklahoma State
04.2023

TEFL, TESOL Certification -

International TEFL Academy of Costa Rica
08.2017

Education Certificate in Early Childhood Development -

University of Oklahoma College of Continuing
05.2017

Skills

  • Verbal and Written Communication
  • CRM Software
  • Teaching, Tutoring and Counseling
  • HIPAA Guidelines
  • FAA Regulations
  • Problem Solving
  • Managing Security Breaches
  • Linux Server
  • Risk Mitigation
  • Microsoft Office
  • Team Building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative - Advanced Call Center Technologies LLC
10.2022 - Current
Cruise Attendant - American Cruise Lines
04.2022 - 10.2022
Medical Support Assistant - Oklahoma City Veterans Health Center
09.2020 - 05.2022
Flight Attendant - American Airlines Envoy Air
03.2019 - 09.2020
Head Toddler Teacher - Tinker Air Force Base
02.2018 - 03.2019
First Grade Teacher - Jarabacoa Christian School
08.2017 - 03.2018
Google - Certification , Cybersecurity Operations
University of Oklahoma State - AA, Enterprise Development
International TEFL Academy of Costa Rica - TEFL, TESOL Certification,
University of Oklahoma College of Continuing - Education Certificate in Early Childhood Development,

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Simone Phillips