Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Simplice Bushwati

Lancaster,PA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, notably at Walmart. Excelled in data analysis and customer interaction, boosting engagement through strategic insights. Trained and led teams in high-paced environments, ensuring workplace safety and efficient program support. Skilled in data entry and oral communication, achieving significant improvements in operational efficiency and customer service excellence.

Overview

6
6
years of professional experience

Work History

Associate

Walmart
08.2024 - 09.2024
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.

Picker Packer

Urban Outfitters, Inc.
07.2021 - 08.2023
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Supervised and trained new staff in performing census.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Ride Operator

Dutch Wonderland
07.2019 - 12.2021
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Fostered communication between ride operators and other amusement park personnel to support operations.
  • Trained new ride operators on safety procedures and ride operations.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Warehouse Worker

Nordstrom
06.2018 - 05.2019
  • Consistently lifted materials weighing as much as Number pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Maintained clean, orderly work environment free of hazards.

Education

High School Diploma -

Mccasckey
Lancaster, PA

Biology -

Hacc Community College
Lancaster, PA

Skills

  • Workplace Safety
  • Management Support
  • Program Support
  • Data Entry
  • Customer interaction
  • Oral communication

Languages

Swahili
Native or Bilingual
French
Professional Working
English
Full Professional

Timeline

Associate

Walmart
08.2024 - 09.2024

Picker Packer

Urban Outfitters, Inc.
07.2021 - 08.2023

Ride Operator

Dutch Wonderland
07.2019 - 12.2021

Warehouse Worker

Nordstrom
06.2018 - 05.2019

High School Diploma -

Mccasckey

Biology -

Hacc Community College

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Simplice Bushwati