SIMPLICE BASSIROU OUEDRAOGO
Newark,NJ
Summary
French native langage, i am an African from west Africa (Burkina Faso),i can also understand sometimes Spanish.I have skills in administration,business and law.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
ERMC AVIATION EWR AIRPORT
Newark, NJ
11.2023 - Current
Production Supervisor
AP Deauville
Newark, PA
01.2020 - 10.2023
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Ensured safety regulations were followed by all personnel in the production area.
- Trained new staff on production processes and procedures.
- Maintained accurate records of daily production activities.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Resolved any conflicts between employees in a professional manner.
- Created detailed reports outlining progress on various projects.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Implemented cost-saving measures while maintaining high levels of product quality.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Identified opportunities for process improvements through analysis of existing workflows.
- Investigated customer complaints related to product quality or delivery times.
- Managed daily operations within budget constraints while meeting deadlines.
- Coordinated resources across multiple teams and projects as needed.
- Developed comprehensive training programs for new hires in order to increase productivity.
- Coordinated production requirements with material handling and staffing functions.
- Supported safety programs to reduce and eliminate employee injuries.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Education
Bachelor of Science - Business Law And Taxation
06.2015
GED -
06.2009
Skills
- Materials Handling
- Quality Control
- Continuous Improvement
- Production Target Management
Timeline
Customer Service Specialist - ERMC AVIATION EWR AIRPORT
11.2023 - Current
Production Supervisor - AP Deauville
01.2020 - 10.2023
CERPAMAD - Bachelor of Science, Business Law And Taxation
UNIVERSITY OF OUAGADOUGOU - GED,
Similar Profiles
Jasmine LewisJasmine Lewis
Cabin Cleaner at ERMC Aviation, JFK AirportCabin Cleaner at ERMC Aviation, JFK Airport
Samuel S. Ortiz OrtegaSamuel S. Ortiz Ortega
Barista at Starbucks at EWR Airport Terminal ABarista at Starbucks at EWR Airport Terminal A
JAckens LouisJAckens Louis
Cook at OTG Management EWR AirportCook at OTG Management EWR Airport