SIMRAN ARORA
Wings Etc. Grill & Pub – Indiana
Fresno,California
1
Certification
4
years of professional experience
Results-driven operations leader with 5+ years of managerial experience across large-scale warehouse and multi-site operations, including Amazon Fulfillment (L4–L5 leadership). Proven expertise in end-to-end warehouse operations, P&L ownership, customer relationship management, safety compliance, and process optimization. Adept at leading high-volume distribution environments, leveraging WMS and data-driven insights to improve productivity, control costs, and exceed customer expectations. Strong people leader with a track record of developing managers and building high-performing, safety-focused teams.
Work History
Operations Manager
1 Year- Directed daily operations across multiple locations, overseeing inventory receiving, control, storage, and distribution workflows.
- Enhanced operational efficiency by implementing process redesign, workflow standardization, and performance tracking initiatives.
- Optimized inventory management by implementing stringent stock control measures and negotiating with vendors.
- Conducted comprehensive monthly P&L preparation and analysis, focusing on driving cost management improvements through rigorous expense controls and margin optimization strategies.
- Ensured full compliance with health, safety, fire, and regulatory standards to uphold facility integrity.
- Elevated customer satisfaction scores by 12% through the implementation of enhanced service standards and comprehensive staff training.
Area Manager L5
1 Year 5 Months- Directed day-to-day warehouse operations for a high-volume fulfillment center, managing 100+ associates and multiple operations managers.
- Developed business relationships with internal stakeholders and external vendors, ensuring consistent alignment with service goals and client needs.
- Spearheaded safety and quality initiatives, resulting in a 70% increase in operational efficiency and risk mitigation.
- Conducted performance audits and time-on-task evaluations, reducing productivity loss and ensuring cost-effectiveness.
- Demonstrated ability to independently manage issues and escalate risks appropriately, balancing business objectives with client impact.
Area Manager L4
1 Year 7 Months- Oversaw end-to-end departmental operations, ensuring safety, compliance, and workflow optimization across multiple production zones.
- Streamlined standard operating procedures and implemented quality improvement programs, achieving a 60% reduction in error rates.
- Led team coaching, performance evaluations, and leadership development programs, increasing associate engagement and retention to 90%+.
- Collaborated with Facilities, EHS, and Project Management teams to proactively address escalations, facility concerns, and resource planning.
- Drove data-informed decision-making through operational reporting and KPI analysis to support strategic planning and continuous improvement.
Education
Master of Business Administration - Management
- achieved being on the Dean's List.
- GPA: 3.93
Skills
Fluent in English
Hindi and Punjabi
Vendor & Budget Management
Inventory Control
Microsoft Office (Outlook
Excel
Word
PowerPoint)
Performance Analytics & Reporting
Business Relationship Management
Risk & Safety Management
Cross-Functional Team Leadership
Operational Strategy & Process Optimization
Recruitment and Hiring
Certification
- Six Sigma Yellow Belt Certified - Amazon (ONT6, CA, April 2023)
- Dispatch & Freight Brokerage Certified - ITS Dispatch (Toronto Canada, March 2025)
- Google Project Management: Professional Certificate - Google via Coursera, (October 2025)
Timeline
Operations Manager
Wings Etc. Grill & Pub – Indiana
04.2025 - 04.2026Read More
Area Manager L5
Amazon Fulfillment FAT1 – Fresno
09.2023 - 02.2025Read More
Area Manager L4
Amazon Fulfillment ONT6 – Moreno Valley
01.2022 - 08.2023Read More
California Baptist University
Master of Business Administration from Management
Read More