Hardeep Pal
The Dalles
Summary
Results-driven Operations Manager with a strong focus on process optimization, inventory management, and safety compliance. Committed to enhancing operational efficiency and ensuring customer satisfaction through effective leadership and training.
Overview
3
3
years of professional experience
Work History
Operations Manager
Us Market
The Dalles
05.2023 - Current
- Coordinated team schedules to achieve optimal staffing levels, enhancing service delivery.
- Managed daily operations and workflow for efficient process execution.
- Implemented inventory management practices to maintain stock accuracy.
- Monitored compliance with safety and quality standards in operations.
- Facilitated interdepartmental communication to streamline workflows, reducing delays.
- Developed standard operating procedures that standardized processes and increased operational consistency.
- Analyzed operational data to identify areas for process enhancement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Negotiated contracts with external parties to secure favorable terms for company interests.
Operational Manager
TA Express
Biggs Junction
10.2024 - 06.2025
- Maintained records related to personnel, payroll, finances, and inventories according to company guidelines.
- Supervised a team of 15+ employees, providing guidance, coaching, and training as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Bachelor of Arts -
Cgc Landra
Punjab 08-2022
Skills
- Process optimization
- Inventory management
- Safety compliance
- Standard operating procedures
- Contract negotiation
- Customer relationship management
- Employee training
- Quality assurance and control
- FLUENT IN English
- FLUENT IN Punjabi
- FLUENT IN Hindi
- Problem solving
- Budget development
- Strategic planning
- Operations management
Timeline
Operational Manager
TA Express
10.2024 - 06.2025
Operations Manager
Us Market
05.2023 - Current
Bachelor of Arts -
Cgc Landra