SIMRAN DEBJANI ARORA
Summary
Hospitality professional with solid track record in guest services and team collaboration. Known for delivering high standards of service and contributing to welcoming environment. Valued for adaptability and strong problem-solving skills, consistently ensuring guest satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Director of Residential Engagement
Providence Living at Pembroke Pines
01.2025 - Current
- Directed operational strategies to enhance resident engagement and satisfaction.
- Developed and implemented engaging activity programs for diverse resident populations.
- Implemented staff training programs to improve service efficiency and performance.
- Oversaw compliance with regulatory standards to ensure quality care delivery.
- Collaborated with cross-functional teams to develop community outreach initiatives.
- Managed budgets effectively to maximize resources for event planning and execution.
Lifestyle Director
Pacifica Senior Living
01.2024 - 01.2024
- Designed and implemented engaging lifestyle programs for residents, enhancing community involvement.
- Coordinated activities and events, fostering social connections among residents and families.
- Collaborated with healthcare teams to ensure holistic wellness approaches for residents' needs.
- Managed budgets for lifestyle programs, ensuring resource allocation aligned with community goals.
- Developed strategic plans for the growth and expansion of lifestyle offerings in line with community goals and objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Property Manager
Lakeshore LLC
01.2024 - 01.2024
- Managed property operations, ensuring compliance with local regulations and standards.
- Oversaw tenant relations, addressing concerns and facilitating effective communication.
- Developed and implemented maintenance schedules to enhance property condition.
- Led budgeting processes for operational expenses, optimizing resource allocation.
- Coordinated leasing activities, including marketing strategies and tenant screenings.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Customer Service Specialist
Cano Health
01.2023 - 01.2024
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed complex customer issues, ensuring timely resolution and adherence to company policies.
- Developed vendor evaluation processes to enhance supplier relationships and ensure compliance.
- Negotiated contract terms with vendors, resulting in improved pricing structures and service levels.
- Implemented risk management strategies to mitigate supply chain disruptions and enhance operational resilience.
- Collaborated with cross-functional teams to streamline procurement processes and reduce lead times.
Wellness Program Coordinator
Covenant Living
01.2021 - 01.2023
- Designed and managed lifestyle, wellness, and recreational programming for independent living, assisted living, and memory care residents.
- Planned and executed campus-wide events, workshops, fundraisers, and health fairs serving 300+ attendees annually.
- Managed budgets for wellness programs, ensuring cost-effective resource allocation while maintaining high-quality services.
- Conducted regular assessments of employee needs related to physical, emotional, mental, and financial well-being to ensure program offerings were relevant and beneficial.
- Promoted a culture of wellness within the organization, leading workshops on stress reduction, nutrition, and exercise.
Healthy Living Specialist
YMCA of Pembroke Pines
01.2016 - 01.2019
- Developed and implemented engaging youth programs to enhance community involvement.
- Coordinated special events that promoted health and wellness initiatives within the community.
- Fostered partnerships with local organizations to expand outreach opportunities and resources.
- Developed personalized fitness programs to meet diverse client needs and goals.
Spa & Wellness Business Owner
Self Employed Services
2012 - 2016
- Managed customer service initiatives, ensuring high satisfaction rates through effective issue resolution methods.
- Delivered exceptional guest service and personalized wellness experiences
- Managed client relations, scheduling, and daily operations
- Built a loyal client base through professionalism and care
Team Lead Supervisor
Cleartrip.com
01.2007 - 01.2011
- Supervised a team of employees within a high-volume travel and booking environment.
- Coordinated quality assurance initiatives to improve customer satisfaction and revenue performance.
- Maintained accurate records of bookings, payments, transactions, and customer interactions.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Managed booking processes using industry-standard reservation systems.
Senior Airline Commercial Agent
Air Sahara
01.2003 - 01.2007
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Coordinated with airline operations to manage flight schedules and gate assignments effectively.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Education
Masters’ Degree - Finance & Accounting Management
Lucknow University
India01.2005
Skills
- People management
- Operations management
- Project management
- Business planning
- Financial reporting
- Business administration
- Sales management
- Budget management
Certification
- Business Administration & Management Certificate - Austin Community College | 2015
- Personal Trainer Certification – American Council of Exercise | 2016
- Weight Management & Lifestyle Coaching Certification - National Academy of Sports Medicine | 2020
Timeline
Director of Residential Engagement
Providence Living at Pembroke Pines
01.2025 - Current
Lifestyle Director
Pacifica Senior Living
01.2024 - 01.2024
Property Manager
Lakeshore LLC
01.2024 - 01.2024
Customer Service Specialist
Cano Health
01.2023 - 01.2024
Wellness Program Coordinator
Covenant Living
01.2021 - 01.2023
Healthy Living Specialist
YMCA of Pembroke Pines
01.2016 - 01.2019
Team Lead Supervisor
Cleartrip.com
01.2007 - 01.2011
Senior Airline Commercial Agent
Air Sahara
01.2003 - 01.2007
Spa & Wellness Business Owner
Self Employed Services
2012 - 2016
Masters’ Degree - Finance & Accounting Management
Lucknow University