Summary
Overview
Work History
Education
Skills
Websites
Certification
LINKEDIN
Languages
Timeline
Generic

Simranjeet Singh

Centreville,United States

Summary

Dynamic individual with hands-on experience in ITSM, ITOM, CMDB, Service Portal, Service Catalog, Performance Analytics, Integrations, Custom App development, UI Builder, Workspaces and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior ServiceNow Developer

PlatformOne LLC (Footbridge Consulting - R1 RCM)
08.2024 - Current
  • Performed integration between ServiceNow and other third-party tools such as AZURE and AWS.
  • Configured Azure discovery schedules via Mid Server and windows credentials to bring Azure server data into CMDB.
  • Worked on configuring credentials for SNMP and windows devices.
  • Configured IRE Rules to populate CMDB data effectively for more than 50k plus devices. Created and presented documents and findings to client for various pre requisites and best practices regarding new and upcoming configurations/implementations plus integrations.
  • Configured discovery schedules for Azure cloud service accounts, also discovered data centers plus virtual machines associated with those accounts.
  • Participated and handled many trouble shooting calls associated to discovery and SG connectors of multiple business services.
  • Worked on Service Graph connector for Microsoft Azure to populate Azure Server data into CMDB.
  • Verified CMDB Class structure based on SNOW best practices and documentation.
  • Customized Form design and layout based on client requirements.
  • Created ACLs, Business Rules, Client scripts and script includes to automate various processes for CMDB data.
  • Worked on cleaning up CMDB by running de duplication tasks. Cleaned up orphan data.
  • Worked on CMDB Dashboard in order to correctly reflect accurate data within CMDB.

Senior ServiceNow Developer

Xfinion
06.2024 - 08.2024
  • Updated technical documentation, product specifications, and technical training materials.
  • Designed and developed application scripts for test scenarios.
  • Developed and implemented personalized client solutions using programming language expertise.
  • Resolved system test and validation problems to provide normal program functioning.
  • Worked on Integration with THALES 3rd party tool using REST API.
  • Worked on creating custom application by creating Tables, Schedule jobs, Dashboard, Rest API Calls and Custom fields.
  • Created various reports for Management and internal users based on roles.
  • Created ACLs, Business Rules, Script includes for data consumption from THALES API PLAYGORUND
  • Conducted calls to understand and gather proper requirements as per application build.
  • Lead Demo calls every week to go over progress and possible road blocks for Thales application.
  • Developed custom dashboard specifically designed for high level management reporting needs.
  • Set up MID server for secure connection between ServiceNow and Thales data.
  • Held Knowledge transfer sessions to get teams up to speed on how to utilize and configure custom application to be used for individual team purposes.
  • Was part of weekly call with THALES to understand 3rd party application and customization options within ServiceNow.

Senior ServiceNow Developer

PlatformOne LLC (Footbridge Consulting - NORC)
11.2023 - 05.2024
  • Worked on service portal to enhance old widgets and customizations.
  • Helped create KB articles as per client requirements
  • Worked on integration through REST API to connect with 3rd party tools
  • Created custom workflows with help of work flow editor
  • Created custom ACLs to prevent users from having access to restricted tables and fields.
  • Created custom reports and dashboards based on testing data provided by 3rd party integrated tools.
  • Created technical documents for customizations and developments given by client in form of stories and epics
  • Lead daily stand up calls with junior developers to keep track of on going development stories.
  • Worked on ITSM module to customize change, Incident, catalog items and KB articles.
  • Reverted Change module back OOB from previous customizations done by organization in previous updates.

Senior ServiceNow Developer/Architect

PlatformOne LLC (Compass Pointe - GDMS)
07.2023 - 11.2023
  • Implementation/Enhancement of ITOM Discovery and CMDB, ITSM & Performance Analytics.
  • Monitor all the customer tools and act in a timely manner, ensuring that all the incidents are identified, triaged, and resolved by meeting the company SLAs.
  • Implementing new functionality in Service Management - Incident, Change Request, and Problem using Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
  • Created workflows for Service Catalog items in Service-Now and also experienced in customizing OOB ServiceNow workflows.
  • Imported CMDB Data from Excel to ServiceNow through Data load and transform maps.
  • Implemented Discovery and discovered over 50k devices all around the US.
  • Performed numerous Integrations such as Tenable, Atternity, Flexera, Azure, SCCM. Most of the integrations were Single Sign On.
  • Worked with Service Now Event Management by configuring Event Mapping Rules, Event.
  • Build the inbound email Integrations to support TWS mainframes teams for auto ticket creation.
  • Established Class Hierarchy within the CMDB
  • Cleaned up IRE rules for better CI management
  • Cleaned up Orphan and Stale CI data within CMDB Health Dashboards
  • Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
  • Worked on UI customizations for forms, lists, and UI actions.
  • Used system logs to view information about system activity (i.e. Work Flow, Configuration, Transaction, Email, Events, and System and Upgrade logs)
  • Service Catalog (Request Item, Order guide, and record producer) has been created based on client requirements. Workflow has been created to support the approval workflow and task assignment.
  • Coordinated with various stakeholders and offshore teams on day-to-day issues.
  • ServiceNow Application UI Configuration, Workflow Configuration, Data Loads using import sets, development of reports & metrics for executive management.
  • Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating ServiceNow with other systems and customization
  • Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management
  • Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes.
  • Create data fix scripts for data corruption issues and perform Root Cause Analysis
  • Involved in daily, weekly, and monthly meetings with clients on the work progress and discussions on the upcoming work.
  • Analyze business processes and provide innovative and scalable solutions to increase operational maturity.
  • Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives.
  • Extensively worked on Workflow and web service integrations and Created Database views to create reports across multiple tables.
  • Created a database view that involved data from various tables to generate reports.
  • Designed workflows to generate automated tasks
  • Gathered all the necessary requirements from the client.

Senior ServiceNow Developer

GRID IRON IT SOLUTIONS (ACCENTURE) (Remote)
11.2019 - 07.2023
  • Collaborate with the GRC team on the development of the GRC solution.
  • Monitor all the customer tools and act in a timely manner, ensuring that all the incidents are identified,triaged, and resolved by meeting the company SLAs.
  • Implementing new functionality in Service Management - Incident, Change Request, and Problem using Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
  • Created workflows for Service Catalog items in Service-Now and also experienced in customizing OOBService Now workflows.
  • Implemented new functionality in Service Catalog using catalog client script, catalog UI Policy, and Configuring Workflow for the same
  • Build the inbound email Integrations to support TWS mainframes teams for auto ticket creation.
  • Created workflows for Service Catalog items in Service-Now and experienced in customizing OBB Service Now workflows.
  • Implemented new functionality in Service Management Incident, Change Request, and Problem using Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes • Have immense experience as far as Security Integrations are Concerned.
  • Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating ServiceNow with other systems and customization
  • Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management
  • Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes.
  • Create data fix scripts for data corruption issues and perform Root Cause Analysis
  • Involved in daily, weekly, and monthly meetings with clients on the work progress and discussions on the upcoming work.
  • Analyze business processes and provide innovative and scalable solutions to increase operational maturity.
  • Configured Service Level Agreements to define certain levels of service from both internal and external providers.
  • Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives.
  • Extensively worked on Workflow and web service integrations and Created Database views to create reports across multiple tables.
  • Created a database view that involved data from various tables to generate reports.
  • Designed and Customized Workflows, defining HR Criteria for HR Services.
  • Created HR services for different COEs, Topic categories, and Topic details.
  • Designed workflows to generate automated tasks.
  • Defined life cycle events, activity sets, and activities.
  • Gathered all the necessary requirements from the client
  • Designed the HR Portal and showed it to the client.
  • Developed the HR Portal in ServiceNow by using Pages, Widgets, and Themes.
  • Developed the Homepage using Custom Themes.
  • Developed a number of different widgets for favorites, Case Tracking, and HR Dashboard.
  • Developed Custom themes for HR Portal using Dynamic CSS.
  • Developed Cards widgets on the Homepage for different types of actions.
  • Developed Widgets based on regions and countries.
  • Gathered requirements and implementation as per client needs keeping solution architecture in mind.
  • Worked on the Stories and development for the HR service.
  • Created and configured new HR services, Case, and Knowledge Management applications to improve HR efficiency and make it easier for employees to get the services they need.
  • Configured HR templates to automatically populate fields on an HR case and task form
  • Modified and configured the default HR case creation form.
  • Created and configured Various HR Profiles.
  • Worked with various different teams on various modules such as ITOM, ITSM, Service Portal, Service Catalog and GRC.

Senior ServiceNow Developer

IBM
08.2017 - 12.2019
  • Monitor all the customer tools and act in a timely manner, ensuring that all the incidents are identified, triaged, and resolved by meeting the company SLAs.
  • Implementing new functionality in Service Management - Incident, Change Request, and Problem using Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.
  • Have ample amount of experience in Working with all ITBM modules like Demand Management, Resource Management.
  • Working Experience with ITBM Project Portfolio Management (PPM) module.
  • Have also worked with Financial Modelling and Budgeting in the ITBM module • Worked on the end-to-end implementation of the demand management module.
  • Have Experience in ITBM Demand Management and ITBM Resource Management as Well as ITBM financial Charging
  • Gathered requirements/built/tested the third-party Integrations like Zenoss and MuleSoft.
  • Build the inbound email Integrations to support TWS mainframes teams for auto ticket creation.
  • Created workflows for Service Catalog items in Service-Now and experienced in customizing OBB Service Now workflows.
  • Implemented new functionality in Service Catalog using catalog client script, catalog UI Policy, and Configuring Workflow for the same
  • Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
  • Worked with Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, and Incident Templates
  • Conducted workshops that include a focused on ITOM.
  • Implementation, Customization, and Maintenance modules; Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now.
  • Implemented Stock Buddy Service Portal for Internal Employees to screen the stocks in Real-time.
  • Developed and maintained web portals using the ServiceNow platform, including configuring ServiceNow Service Portal, widgets, and themes.
  • Integrated with Finance Modelling prep APIs for real-time stock data.
  • Designed and implemented a user-friendly interface with search, filter, and sort functionalities.
  • Developed and maintained the back end using ServiceNow databases.
  • Collaborated with cross-functional teams to identify and troubleshoot technical issues.
  • Conducted testing and debugging of ServiceNow applications and integrations.
  • Developed and maintained technical documentation, including requirements, design and test cases.
  • Implemented widgets in such a way that they should fetch real-time data at regular intervals.
  • Design Global search functionality to fetch real-time data of any Stock listed in stock exchanges.
  • Implemented Integrations with Cryptocurrencies to fetch real-time data.
  • Implemented Integration with a Trading view to see candlestick patterns on the Trading view application and developed clear and concise technical & process documentation.
  • Communicated processes, operations, and capability information to all levels of management effectively.
  • Prepared Design document for LMS (Learning Management System)
  • Implemented a new application - a Learning Management system. Implemented header menu and added components to it. Implemented footer menu and added components to it. Implemented landing page. Implemented a widget for showing logged-in user details. Implemented a widget for showing learning courses. Implemented a widget for showing Mandatory training for logged-in users.
  • Designed Search sources. Implemented a widget for showing community leaders. Implemented Calendar widget.

Senior ServiceNow Developer

Kirpa Technologies (Fannie Mae)
02.2016 - 07.2017
  • Technical implementation of various Service Now modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.
  • Perform day to day administration of Service- Now in Development, Test, and Production environments to maintain business services and configuration item relationships in ServiceNow
  • Implemented LDAP Integration to load user and group data to Service Now using Import sets and Transform Maps
  • Worked on Service Now GRC to identify and manage risks in a single register • Communicated with external web services using SOAP Messages and REST.
  • Worked with Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates
  • Developed Automation workflows using Service Now ITOM orchestration
  • Developed Service Catalog items based on the project requirement provided by the stakeholders.
  • Customized and created workflows for change management, Configuration Management, knowledge management, and for service catalog items
  • Worked on Service Portal Phase 1A project which includes creation and management of a foundation layer that support multiple "Service groups, Service families, Business services, Service offerings, Service Components and -Service Desk associates with a Service Offering, Service Portal solutions which also provide more personalized Service Catalog based on the user access as well as flexibility to report and issue/incident against a Service Offering.
  • Development and design of Self-Service Portal.
  • Responsible for performing integrations and process automation using Service Now ITOM orchestration or other mechanisms
  • Worked with Service Now Event Management by configuring Event Mapping Rules, Event Transform Rules, Alert Rules, and Incident Templates.

ServiceNow Developer

Kirpa Technologies (GMAC Insurance)
12.2014 - 02.2016
  • Performed configurations and customizations of Service Now applications like Service Catalog, Incident, Change, and implemented new functionality in Knowledge Management - creating a Knowledge base and KB articles and enhancing functionalities.
  • Created various workflows for Incident Management, Change Management, Service Requests, and SLA's.
  • Involved in implementing Service Catalog and Request Workflow Design and Configuration.
  • Implemented, documented, and maintained the Service Now platform to meet specific business needs to support ITIL and business processes.
  • Developed Service Catalog items based on the project requirement provided by the stakeholders.
  • Recorded podcasts & white papers related to portfolio and PPM strategy excellence
  • Configured Email notifications and created inbound email actions for various approval and service request tasks.
  • Worked on customizing user interface including forms, lists and created record producers for incident and change management, UI Actions, Business Rules, and Client Scripts extensively using Glide Forms, Records, Scratchpad, AJAX, and Glide System used in.
  • Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies.
  • Wrote code for database applications.
  • Conducted scheduled system upgrades to maximize performance.
  • Resolved system test and validation problems to provide normal program functioning.
  • Designed and implemented scalable applications for data extraction and analysis.

ServiceNow Administrator

Kirpa Technologies(Capital Plus Consulting)
12.2013 - 12.2014
  • Developed UI Actions, script includes, and Business rules for the overall platform.
  • Worked on improving IT service delivery and demonstrating how IT is performing to support the business using Service Now ITSM.
  • Moving data in and out of an instance using import sets and transform maps and auto import of data into servicenow
  • Supported the team responsible for the implementation and administration of the Service Now installation, including managing system configurations, gathering and documenting user and process requirements, developed workflow customizations, and performing quality assurance testing and user acceptance testing.
  • Imported many Configuration Items using import set tables and added them to Service Now to get the work more streamlined.
  • Documented all implementations and best practices defined within the team.

ServiceNow Administrator

Kirpa Technologies (First Data)
10.2012 - 12.2013
  • My Core Responsibilities included gathering requirements from the end-user and delivering them to the developer’s team
  • Created my Dashboard which it contains My Requests, My Reports of Incidents, and a search bar for searching for Incidents.
  • Configured multiple Catalog Items Front-end web /GUI components using JavaScript, CSS, and HTML5.
  • Implemented process improvement processes into the data center as related to Change Management.
  • Created Knowledge articles to document the steps in creating the catalog items and loaded Configuration Items and relationships from excel files using import sets and transform maps
  • Extensively used Glide Ajax in Client Scripts to call Server-Side Script Includes and handled UI with Angular JS (MVC framework) to control the page layout.
  • Developed business process improvement plan and process to integrate Incident, Problem, Change, and Availability Management.

Education

Bachelor of Science -

I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY
JALANDHAR
12.2010

Skills

  • ITOM
  • ITSM
  • Service Portal
  • Service Catalog
  • CMDB
  • Performance Analytics
  • REST API
  • JavaScript
  • Glide Ajax
  • Integrations
  • JSON, HTML, XML, SQL
  • SDLC
  • FSM / CSM
  • UI Builder/ Workspaces

Certification

  • ServiceNow Certified Application Developer
  • ServiceNow Certified System Administrator
  • Micro-Certification - Automated Test Framework
  • Micro-Certification - Application Developer User Interface Creator
  • Micro-Certification - Performance Analytics
  • Micro-Certification - Predictive Intelligence


LINKEDIN

https://www.linkedin.com/in/simranjeet-s-3b7251294/

Languages

Punjabi
Full Professional
Hindi
Full Professional
Urdu
Full Professional
English
Full Professional

Timeline

Senior ServiceNow Developer

PlatformOne LLC (Footbridge Consulting - R1 RCM)
08.2024 - Current

Senior ServiceNow Developer

Xfinion
06.2024 - 08.2024

Senior ServiceNow Developer

PlatformOne LLC (Footbridge Consulting - NORC)
11.2023 - 05.2024

Senior ServiceNow Developer/Architect

PlatformOne LLC (Compass Pointe - GDMS)
07.2023 - 11.2023

Senior ServiceNow Developer

GRID IRON IT SOLUTIONS (ACCENTURE) (Remote)
11.2019 - 07.2023

Senior ServiceNow Developer

IBM
08.2017 - 12.2019

Senior ServiceNow Developer

Kirpa Technologies (Fannie Mae)
02.2016 - 07.2017

ServiceNow Developer

Kirpa Technologies (GMAC Insurance)
12.2014 - 02.2016

ServiceNow Administrator

Kirpa Technologies(Capital Plus Consulting)
12.2013 - 12.2014

ServiceNow Administrator

Kirpa Technologies (First Data)
10.2012 - 12.2013

Bachelor of Science -

I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY

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Simranjeet Singh