Simya Gipson
Bessemer,AL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Wil Holmes State Farm
Irondale, AL
02.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Chef
Whole Foods Market
Mountain Brook, AL
12.2023 - Current
- Prepares food items for the cold case, fresh pack, salad, and hot bars according to production sheets
- Prepares food items according to recipe to ensure quality and consistency
- Ensures that all prepared items are labeled, dated, covered, monitored for quality and freshness, and rotated
- Monitors food levels and replenishes in a timely manner
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings
- Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously
- Customers
- Train and mentor junior kitchen staff, fostering a positive and productive work environment
- Maintain strict adherence to food safety and sanitation guidelines, ensuring a clean and organized kitchen environment
Receptionist/Office Assistant
Morality Tax Service
Homewood, AL
01.2020 - Current
- Efficiently managed a high volume of incoming calls and directed them to the appropriate department or individual
- Greeted and assisted visitors in a professional and friendly manner, providing information and directions as needed
- Maintained a clean and organized reception area, including stocking supplies and keeping track of inventory
Shift Leader
Panda Express
Birmingham, AL
01.2022 - 12.2023
- Effectively manage team of 10+ employees during shift, assigning responsibilities and providing guidance to ensure efficient operations
- Enforce company protocols and safety regulations to uphold a secure and productive work environment
- Train new employees on company policies, procedures, and best practices to promote adherence to standards and improve performance
- Collaborate with management to develop strategies for increasing sales and improving customer satisfaction
Seasonal Cashier
Target
Hoover, AL
08.2021 - 12.2021
- Efficiently processed customer transactions, including cash, credit card, and mobile payments
- Provided excellent customer service by greeting customers, answering questions, and resolving issues
- Maintained a clean and organized work area to ensure a positive shopping experience for customers
- Assisted with restocking merchandise, managing inventory, and completing end-of-day cash reconciliation tasks
Cook and Cashier
Moe's Southwest Grill
Hoover, AL
01.2021 - 08.2021
- Prepare and cook menu items following standardized recipes and presentation guidelines
- Maintain cleanliness and organization in the kitchen area, including washing dishes, sanitizing surfaces, and disposing of waste
- Collaborate with kitchen staff to ensure timely and efficient meal service during high-volume periods
- Monitor food supplies and place orders for ingredients to ensure optimal stock levels and freshness
- Adhere to food safety and sanitation regulations to maintain a safe and hygienic work environment
Education
High School Diploma -
Mcadory High School
McCalla, AL12.2023
Skills
- Customer service
- Food service
- Time management
- Restaurant experience
- Communication skills
- Leadership
- Guest services
- Active Listening
- English
Awards
Director's Choice Award
Certification
Property and Casualty Insurance License
Timeline
Sales Representative
Wil Holmes State Farm
02.2024 - Current
Chef
Whole Foods Market
12.2023 - Current
Shift Leader
Panda Express
01.2022 - 12.2023
Seasonal Cashier
Target
08.2021 - 12.2021
Cook and Cashier
Moe's Southwest Grill
01.2021 - 08.2021
Receptionist/Office Assistant
Morality Tax Service
01.2020 - Current
High School Diploma -
Mcadory High School
Property and Casualty Insurance License