Sina Davis
Des Moines,IA
Summary
Energetic Analytical Implementation Consultant with 10 years of EDI industry success. Expert collaborator experienced in meeting system requirement needs, improving processes and exceeding experimental approaches to eliminate all weakness from products by proactively uncovering flaws in team environments. Accomplished at leveraging past work to inform future decision-making with strong communication and task prioritization skills.
Overview
21
21
years of professional experience
Work History
Preparedness Coordinator Lead (Volunteer)
American Red Cross
Des Moines, IA
09.2020 - Current
- Maintained current understanding of local, state and federal guidelines for emergency response in fire disaster areas. Used critical thinking skills to resolve refugee problems, assessment of sheltering needs, and logistic selection. Offered friendly and efficient service to fire victims, handled challenging situations with grace, kindness, and ease.
- Wrote content for newsletters, social media pages and informational packets.
- Educated young people about strategies for preventing house fires and promoting a prepared escape route. Took active role in child and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns. Built partnerships with related organizations to develop support and gain greater attention for the importance of fire related issues. Conducted community workshops to promote house fire prevention programs and educate public on available services.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Developed presentations and media to promote community resources and DRO outreach within the local community.
Implementation Consultant
Principal Financial Group Inc
Des Moines, IA
11.2010 - 08.2020
- Driver of implementation project development. Projects were to streamline efficiency & BOT automation. Troubleshot/Test incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated closely with IT to drive strategy through development and implementation of blueprint/data maps to meet business models, deadlines -in rate of necessity.
- Scheduled, managed, created and taught online courses to increase learning opportunities for international staff. (Pune,India)
- Demonstrated/maintained high levels of energy and enthusiasm in fast-paced aggregate environment. Offered solutions and support to customers, paying special attention to data driven detail via data discrepancy reports.
- Maintained rapid data testing phases to keep up with growing Production goals.
- Able to comprehend/write ANSI, PropB, and HTML code.
Senior Implementation Specialist
Principal Financial Group Inc
Des Moines, IA
03.2016 - 03.2018
- Explained complex, technology-related issues in basic, understandable terms to clients. Focused data driven solutions on industry-specific workflow, client base retention and protocols, tailoring implementations to high- value client needs. Delivered exceptionally high level of professionalism and support to each client by upholding company's commitment to automation services. Fostered strong rapport with clients, vendors and brokers through consistent follow-up and detailed communication
- Wrote and maintained custom scripts to increase system efficiency and performance production time. Designed and implemented system security and data assurance. Reviewed source data coding and listings to compile resources for identifying and correcting data comparison discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components. Configured, installed and handled troubleshooting tasks for variety of different wed based applications
- Trained new team members by communicating information on company procedures and mapping standard requirements necessary to complete job tasks. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills. Facilitated company adoption of COMPASS software and assisted with the training of employees on usage, process, and procedure.
- Prioritized tasks and carefully managed time to consistently meet production goals. Built strategic partnerships across multiple business units to help executives and senior leaders improve management structures and team cohesiveness. Participated in department meetings to provide input to colleagues about Implementation and improvement.
Administration Consultant
Principal Financial Group Inc
Des Moines, IA
03.2013 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered constant flow of customer inquiries with minimal wait times. Exhibited high energy and professionalism when dealing with clients and staff. Cultivated customer loyalty, promoted repeat business and improved sales.
- Completed data entry tasks with accuracy and efficiency. Verified data files prior to entry to maintain high data accuracy. Corrected data entry errors to prevent later issues such as duplication or data degradation. Sorted documents and maintained organized filing process. Produced monthly reports using advanced Excel spreadsheet functions.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery. Developed business cases, presentations and reports for senior management. Performed ad hoc deep-dive analyses for specific business problems.
Sr. Administration Specialist
Principal Financial Group Inc
Des Moines, IA
11.2010 - 03.2013
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Collected, validated and distributed information to for data entry.
- Aided colleagues, managers and customers through regular communication and quality assistance.
- Drove workflow improvements by streamlining processes.
- Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
Intern
American Broadband And Telecommunications
Bair, NE, NE
05.2008 - 08.2010
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions. Preformed audits, completed research, compiled data, updated spreadsheets and produced timely reports.
- Interacted with customers by phone, email or in-person to provide information. Built and maintained successful relationships with service providers, dealers and consumers.
- Programmed cable boxes based on manufacturer and quality as determined through visual/Internal inspection process. Followed and adhered to quality and assembly standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Education
Bachelor of Arts - Business Communications
Dana College
Blair, NE06.2010
Skills
- Microsoft Office proficiency (Excel, Outlook, Teams, Access, Word, Lync, and One Note) Sharepoint, Skype, JIRI, HTML ANSI, Prop B ,COMPASS, AD Hoc Reporting
- Information Technology in Support of Business Services
- Back-End and Database Skills
- Report Preparation and Analysis
- Operations Analysis - Large Scale Solution Planning
- Project Analysis - Track & Monitor
- Gathering Requirements - - Requirements Traceability
- Needs Assessment - Initiatives Across Multiple Lines of Business
- Staff Training
- Automation Design
- Performance Improvement
Timeline
Preparedness Coordinator Lead (Volunteer)
American Red Cross
09.2020 - Current
Senior Implementation Specialist
Principal Financial Group Inc
03.2016 - 03.2018
Administration Consultant
Principal Financial Group Inc
03.2013 - 03.2016
Implementation Consultant
Principal Financial Group Inc
11.2010 - 08.2020
Sr. Administration Specialist
Principal Financial Group Inc
11.2010 - 03.2013
Intern
American Broadband And Telecommunications
05.2008 - 08.2010
Bachelor of Arts - Business Communications
Dana College
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