Summary
Overview
Work History
Education
Skills
Timeline
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Sina Overbay

Omaha,NE

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Sr. Client Rep

Mutual of Omaha
Omaha, NE
10.2015 - Current
  • Provided prompt and Courteous customer service to clients.
  • Reviewed insurance policy contracts to provide accurate policy information to policy holders
  • Resolved complex customer inquiries in a timely manner
  • Collaborate with my business partners for best customer experience
  • Answered customer inquiries and worked towards one call resolution
  • Used my 30 years of customer service training to de-escalate upset callers and help find a resolution
  • Set up meetings with the new customers to educate them on the tools we provide for administering they account.
  • Worked with the clients to find and resolve issues with; billing, enrollments, eligibility and understanding the polcy

Broker Compensation Rep.

Remedy Staffing
Omaha, NE
04.2015 - 10.2015
  • Answered broker/agent calls concerning their commissions
  • Provided support will mailings that need to be sent out

Fleet Manager

Werner Enterprises
Omaha, NE
07.2011 - 03.2015
  • Managed 65 truck drivers on an account
  • Provided support to drivers with their needs while on the road.
  • Managed a budget for the drivers while receiving break down pay
  • Worked with customers to help the driver with their production
  • Reached out to customers when their loads needs to be adjusted for earlier pick up or later drop off.
  • Educated the drivers on their federal log books, making sure they managed their DOT hours accurately

Education

High School Diploma -

Wasatch High School
Heber, UT
05-1993

Skills

  • Training and mentoring
  • Customer Service

Timeline

Sr. Client Rep

Mutual of Omaha
10.2015 - Current

Broker Compensation Rep.

Remedy Staffing
04.2015 - 10.2015

Fleet Manager

Werner Enterprises
07.2011 - 03.2015

High School Diploma -

Wasatch High School

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Sina Overbay