Sinahi Zarco
San Tan Valley,Arizona
Summary
Bilingual English/Spanish fraud investigator successful at reducing company loss by using careful judgement and critical thinking. Offers superior oral and written communication skills. Excellent reputation for resolving problems, improving customer satisfaction, and assisting with overall operational improvements.
Experience
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fraud Prevention Associate
Turo
06.2022 - Current
- Reviewing users, logins activity, transactions, content, escalate customers disputes and any issues that may affect the safety of our marketplace.
- Manually review accounts and transactions by utilizing tools to detect fraudulent activity.
- Assist Chargeback team by manually reviewing chargeback disputes reported to Turo and submitting compelling evidence in a timely manner.
- Proactively provide suggestions for improvements to processes and strategies by uncovering trends and patters
- Communicate via phone and email with customers and provide support for fraud victims
Risk and Compliance Specialist
Uber
05.2021 - 06.2022
- Completed thorough background investigation for Canadian drivers.
- Ensure that criminal background and driving records are compliant with regulations and guidelines determined by multiple provinces in Canada.
- Review fellows agents cases to ensure adjudication in completed per Canada’s regulations.
- Review and resolved driver’s escalations that need further investigations.
- Assist with onboarding and training new employees.
Seller Risk Operations Specialist
PayPal
06.2018 - 05.2021
- Responsible for completing end to end review of account activity and use personal judgment to determined appropriate actions to reduce fraud exposure.
- Case work to identify and mitigate risk related to identity, intent, financial, stability and business model.
- Responsible for reviewing documentation.
- Specialized in the detection of irregular activity, trends, and patterns.
- Top performer in metric based statistics related to gross loss catch
Customer Solutions Agent
PayPal
01.2016 - 06.2018
- Assisted customers by phone and email with inquiries regarding disputes, limitations and business support.
- Open disputes and provided critical information on cases.
- Assisted customers in creating PayPal buttons or API credentials to put on their web page.
- Described products to customers and accurately explain details.
Education
High School Diploma -
Garden Grove High School
Garden Grove, CA2008
Skills
- Customer Service
- Attention to Detail
- Complex Problem-Solving
- Activity monitoring
- Dispute Resolution
- Fraud Detection
- Investigation documentation
Certification
2018 - Certified Mentor (PayPal)
Timeline
Fraud Prevention Associate
Turo
06.2022 - Current
Risk and Compliance Specialist
Uber
05.2021 - 06.2022
Seller Risk Operations Specialist
PayPal
06.2018 - 05.2021
Customer Solutions Agent
PayPal
01.2016 - 06.2018
High School Diploma -
Garden Grove High School
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