K'SAUN COLLINS
San Antonio,USA
Overview
1
1
Certification
6
6
years of professional experience
Work History
Fraud Prevention Specialist
Conduent Call Center
San Antonio, Texas
06.2026 - Current
- Reviewed and analyzed transactions for potentially fraudulent activity.
- Investigated suspicious accounts, flagging them for further review to mitigate potential risks.
- Analyzed transactions for potentially fraudulent activity, contributing to early detection and prevention efforts.
- Investigated suspicious accounts, flagging them for further review to mitigate potential risks.
- Documented findings and maintained accurate records of investigations.
- Communicated effectively with customers regarding account security concerns.
- Evaluated customer requests for changes in account status based on established criteria to determine if they are legitimate or potentially fraudulent.
- Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
- Recommended process improvements to enhance fraud prevention measures and minimize future incidents.
Security Specialist
St. Maritz, Van Cleef & Arpels
Las Vegas, USA
09.2023 - 06.2024
- Secured safety of customers, staff, and store premises in high-end retail environment.
- Protected valuable inventory, including luxury jewelry and watches, through strict inventory control and asset protection protocols.
- Ensured the safety and security of customers, staff, and store premises in a high-end retail environment.
- Created welcoming, secure environment for customers, addressing inquiries and elevating luxury shopping experience.
- Collaborated with management and sales associates to implement and maintain effective, discreet security strategies.
Security Officer
SAFE Management, Allegiant Stadium
Las Vegas, USA
05.2023 - 02.2025
- Managed and directed large crowds at major events to ensure safety, order, and high guest satisfaction.
- Controlled access to restricted areas, ensuring entry of authorized personnel only, significantly reducing potential security risks.
- Conducted thorough bag checks and operated screening equipment to prevent prohibited items from entering the stadium.
- Verified tickets and credentials meticulously to ensure only authorized individuals gained access to the venue.
- Documented incidents and actions taken in accurate and timely reports to enhance situational awareness and response.
Desk Adjuster
Allcat Claims Service (USAA)
San Antonio, USA
05.2025 - Current
- Reviewed and evaluated insurance claims submitted by policyholders, determining coverage and liability based on policy terms and regulations to ensure compliance.
- Communicated directly with claimants, policyholders, and third parties to gather documentation, clarify details, and provide timely updates on claim status, enhancing customer satisfaction.
- Maintain comprehensive and precise claim files, ensuring all documentation is properly recorded and organized within the claims management system.
- Analyzed damage reports, medical records, repair estimates, and other supporting materials to facilitate fair and timely resolutions of claims, ensuring equitable outcomes.
- Collaborate with cross-functional team members, supervisors, and legal staff to handle complex or escalated claims efficiently and professionally.
Marketing Assistant
Central Virginia Healthcare Association
Richmond, USA
01.2022 - 09.2023
- Coordinated setup and breakdown of marketing materials for community outreach events, enhancing brand visibility.
- Distributed and explained agency information to community members, significantly increasing local engagement and awareness.
- Prepared reports, tracked community engagement metrics, and updated internal databases to support data-driven marketing strategies.
- Streamlined departmental operations by organizing marketing collateral, maintaining accurate event calendars, and handling data entry tasks.
- Answered phone calls, responded to emails, and provided comprehensive administrative support to the marketing and outreach team.
Network Technician
JT Williams Communications
Richmond, USA
11.2020 - 12.2021
- Configured routers and switches, enhancing network performance and connectivity across multiple locations.
- Identified and resolved network performance issues by analyzing traffic patterns and implementing quality of service (QoS) measures, improving overall system reliability.
- Installed fiber optic cables for new office buildings, strictly adhering to industry standards and safety protocols.
- Developed network diagrams and operational manuals to facilitate telecommunications system maintenance and troubleshooting.
Retail Associate
Ollie's Bargain Outlet
Richmond, USA
05.2020 - 08.2021
- Greeted and assisted customers in locating merchandise and answering product-related questions, enhancing overall shopping experience.
- Operated cash registers, processed sales transactions accurately, and handled returns and exchanges in accordance with established company policies.
- Collaborated with team members and management to achieve sales goals and improve store performance.
- Addressed customer concerns promptly and professionally, escalating complex issues to management.
- Stocked shelves and organized merchandise displays to create a clean and visually appealing store environment.
- Monitored inventory levels and assisted with receiving, unpacking, and pricing new shipments to maintain optimal stock availability.
- Followed company loss prevention policies to minimize shrinkage and ensure store security.
Education
Associate of Applied Science - UAS Technology
Hallmark University
San Antonio, TX09-2027
High School - Graduated with Honors
Varina High School
Henrico, VA12-2020
Skills
- Fraud detection
- Fraud prevention strategies
- Risk assessment
- Risk analysis
- Incident reporting
- Reporting
- Claims management systems
- Data analysis
- Process optimization
- Cross-team collaboration
- Customer service excellence
- Customer service
- Problem resolution
- Conflict resolution
- Highly organized
- Detail-oriented
- Adaptable
- Professionalism
- Communication skills
- Active listening
- Access control
- Safety-conscious
- Microsoft Office Suite
- Social media platforms
- Loss prevention
Certification
- security level II
Timeline
Fraud Prevention Specialist
Conduent Call Center
06.2026 - Current
Desk Adjuster
Allcat Claims Service (USAA)
05.2025 - Current
Security Specialist
St. Maritz, Van Cleef & Arpels
09.2023 - 06.2024
Security Officer
SAFE Management, Allegiant Stadium
05.2023 - 02.2025
Marketing Assistant
Central Virginia Healthcare Association
01.2022 - 09.2023
Network Technician
JT Williams Communications
11.2020 - 12.2021
Retail Associate
Ollie's Bargain Outlet
05.2020 - 08.2021
Associate of Applied Science - UAS Technology
Hallmark University
High School - Graduated with Honors
Varina High School