Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Sincere Green

Sincere Green

Statesville,NC

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Planet Fitness
Mocksville, NC
10.2024 - Current
  • Developed strong customer relationships to encourage repeat business.
  • Resolved customer complaints promptly and efficiently.
  • Updated databases with new and modified customer data.
  • Informed customers about billing procedures, processed payments, and provided payment options.
  • Answered customer inquiries via phone.

Student Instructional Technology Assistant

Mitchell Community College
Statesville, NC
07.2024 - Current
  • Optimized system performance, reducing technical disruptions and boosting overall classroom productivity for students and faculty.
  • Recommended changes to improve systems and network configurations.
  • Developed strategies for efficient utilization of existing resources.

Retail Associate

CVS Healthcare
Statesville, NC
10.2022 - 01.2023
  • Conducted regular stock checks, reporting discrepancies and replenishments as needed.
  • Used product knowledge to suggest items to match client needs.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.

Education

Associate of Applied Science -

Mitchell Community College
Statesville, NC
05-2025

High School Diploma -

Statesville High School
Statesville, NC
06-2022

Skills

  • Customer service
  • Credit card payment processing
  • Payment processing
  • Team development
  • Data entry
  • Active listening
  • Microsoft PowerPoint
  • Stock management
  • Microsoft outlook
  • Account updating
  • Task prioritization
  • Documentation
  • Empathy and patience

Websites

Accomplishments

  • IT Exploration Certificate

Mitchell Community College Issued May 2024

  • Information Technology foundation Certificate

Mitchell Community College Issued Dec 2023

  • Microsoft Powerpoint (Office 2016)

Issued May 2019

  • Microsoft Word (Office 2016)

Issused March 2019

Timeline

Customer Service Representative

Planet Fitness
10.2024 - Current

Student Instructional Technology Assistant

Mitchell Community College
07.2024 - Current

Retail Associate

CVS Healthcare
10.2022 - 01.2023

Associate of Applied Science -

Mitchell Community College

High School Diploma -

Statesville High School

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