Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sinclair Gailliard

Detroit,MI

Summary

Passionate Learning Coordinator dedicated to enhancing the learning department and operational efficiency. Proven problem-solving skills and collaborative approach to navigate challenging conversations and foster understanding. Committed to elevating the associate experience and maintaining a customer-centric focus at all times.

Overview

13
13
years of professional experience

Work History

Learning Coordinator

Amazon Fullment Associates
09.2024 - Current
  • Maintaining Global Ambassador Program compliance between 96% to 98%
  • Maintaining Ambassador Violations are under 4%
  • Maintaining Permission Lost compliance by creating tickets for associates who are inactive for the permission that is flagging
  • Tracked VC1 - VC4 associates on Who to Engage for audit completion
  • Providing training for VC1 - VC4 associates upon request from the associate, operations and network
  • Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
  • Streamlined the onboarding process for new hires, resulting in faster integration into company culture.
  • Managed relationships with operations and other support groups to meet standards and deadlines of trainings.
  • Developing learning trainers, seasonal learning trainers and ambassadors for promotion in whichever department they prefer
  • Maintaining training completion with Sim Tickets to ensure training is completed and close out tickets in a timely manner
  • Collaborated with department managers to create customized learning plans based on individual goals and department compliance.

Learning Trainer

Amazon Fulfillment Associates
09.2021 - 09.2024
  • Acting Learning Coordinator when Learning Coordinator is not onsite
  • Proxying for meeting such as SPPR and Prior Day Planning
  • Ambassador Point of Contact for all Front Half Nights ambassadors
  • Developed an ambassador GEMBA presentation to help increase learning metrics and associate training experience
  • Developing ambassadors for promotion in either operations or learning
  • Assisted with roll out of 2024 Ambassador Program
  • Increased Global Ambassador Program compliance from 66.23% in March 2024 to 100% as of August 2024
  • Reduced Ambassador Hour Violations to 0.01% within 5 months
  • Created Ambassador Standard Work Checklist for all paths that are used across all shifts
  • Through creation of new Ambassador Standard Work Checklists, increased Action Report from low 70% in September 2023 to mid or high 90% roughly 2 weeks later
  • Maintained knowledge in nearly all operational paths
  • Assisted with launch of learning department and operation at DET6
  • Seeking to understand various situations with ambassadors, associates and operations.

Process Guide

Amazon Fulfillment Associates
07.2022 - 10.2022
  • Assisting with operations on AFE floor
  • Escalating problems and emergencies to management
  • Helping process assistant with running operations on AFE floor
  • Assisting with problem solve, such as finding missing items and coaching on quality
  • Deliver all content accurately and consistently
  • Having passion to help and support associates
  • Being respectful and patient with each employee
  • Thanking each and every employee for their hard work
  • Helping identify barriers for fellow associates to increase success
  • Enhanced process efficiency by streamlining workflows and reducing bottlenecks.

Learning Ambassador

Amazon Fulfillment Associates
06.2022 - 10.2022
  • Provide efficient and accurate training to new employees, internal transfers and cross-trained employees
  • Ensuring that all employees meet quality and safety expectations
  • Being responsible for each and every associate within training
  • Helping associates with questions and retrains
  • Escalating problems to management
  • Providing best training experience for each trainee
  • Being a positive role mode
  • Following standard work rules and delivering material as designed
  • Letting new hires feel welcomed and appreciated.

Dock Clerk/Dock Lead

Amazon Fulfillment Associates
09.2021 - 11.2021
  • Manage inbound/outbound freight flow
  • Work with supervisors, line haul, yard-control, and other managerial staff to ensure operational efficiency and productivity goals are met
  • Managed team of associates in Amazon operations including safety, quality, and productivity
  • Trained new Amazon Associates on inbound/outbound freight flow.

Picker/Packer

Amazon Fulfillment Associates
09.2019 - 11.2019
  • Operating OP Crown machine to retrieve packages from 28' feet in air
  • Lifting Objects up to 50 pounds
  • Safely and accurately meet performance requirements
  • Pallet Jacking, Moving pallets from one area to the next.

Ambassador

Ultimate Staffing
03.2019 - 09.2019
  • Working with Enterprise and National Emergency Roadside Assistance
  • Assist customers with vehicle malfunctions and vehicle maintenance
  • Troubleshooting problems with customers on vehicle malfunction
  • Locating and Assisting customers with multiple programs.

Call Center Representative

Adeeco
10.2018 - 12.2018
  • Manages high volume calls with various questions and concerns
  • Identifying and resolving complaints to find a solution
  • Using computers to track customer interactions, record details of inquires, complaints or comments.

Rehabilitation Assistant

Rainbow Rehabilitation Centers
06.2017 - 09.2018
  • Responsible for daily supervision of clients and being aware of their whereabouts at all times
  • Under the direction for the nursing staff, administers and documents prescribed medication(s) as necessary and without error to ensure optimal care for clients
  • Responds to client’s verbal, emotional, and physical behaviors in consistent, supportive and therapeutic manner
  • Communicates client needs and concerns to all shifts
  • Ensures shift change and staff assignments sheets are complete regularly and accurately on every shift
  • Completes and ensures all charting documentation, assigned task, and communications are completed on every shift
  • Assess emergency situations, notifies supervisor about the physical and emotional status of clients and of any emergency taken
  • Insures proper documentation is completed.
  • Improved patient outcomes by developing and implementing customized rehabilitation plans.

Cabin Cleaning Services

Prospect Airport Services
04.2015 - 06.2017
  • Maintain professional look and smile
  • Clean aircraft cabin
  • Help passengers with questions
  • Communicate with flight attendants about concerns
  • Help coworkers with trash removal and areas that need cleaning
  • Communicate with coworkers about each aircraft that needs cleaning.

Cashier

Meijer
10.2012 - 02.2015
  • Welcomed Customers to our store
  • Money Handling
  • Getting customers with a professional look and smile
  • Maintain clean work environment
  • Helping customers with questions and concerns
  • Helping coworkers with questions and concerns
  • Able to give information about a new product in the store
  • Able to assist customers when needed an opinion about a product in the store
  • Able to give information about sales in the store
  • Thanking customers for shopping with us.

Service Coordinator

Meijer
10.2012 - 02.2013
  • Maintain a professional look and smile
  • Time management
  • Working with managers and store directors
  • Maintain a clean work environment
  • Able to help customers with problems with the store and fellow co-workers
  • Money handling
  • Maintain a good work environment
  • Customer Service
  • Working closely with customers
  • Returning items
  • Exchanging items
  • Maintain an professional look and smile
  • Clean work Environment
  • Able to assist customers when needed an opinion about a product in the store
  • Able to assist customers when they have a concern
  • Able to help customers find what they need in the store.

Education

Associate of Applied Science -

Jackson College
Jackson, MI

High School Diploma -

Walled Lake Central High School
Walled Lake, MI
01.2012

Skills

  • Strong organizational skills
  • Strong leadership skills
  • Active listening skills
  • Engaging in new information
  • Willing to learn
  • Sharp problem solver
  • Energetic work attitude
  • Customer service expert
  • Skilled at having difficult conversations
  • Comfortable speaking in front of large groups
  • Microsoft Office Suite
  • Training delivery

Languages

English

Timeline

Learning Coordinator

Amazon Fullment Associates
09.2024 - Current

Process Guide

Amazon Fulfillment Associates
07.2022 - 10.2022

Learning Ambassador

Amazon Fulfillment Associates
06.2022 - 10.2022

Dock Clerk/Dock Lead

Amazon Fulfillment Associates
09.2021 - 11.2021

Learning Trainer

Amazon Fulfillment Associates
09.2021 - 09.2024

Picker/Packer

Amazon Fulfillment Associates
09.2019 - 11.2019

Ambassador

Ultimate Staffing
03.2019 - 09.2019

Call Center Representative

Adeeco
10.2018 - 12.2018

Rehabilitation Assistant

Rainbow Rehabilitation Centers
06.2017 - 09.2018

Cabin Cleaning Services

Prospect Airport Services
04.2015 - 06.2017

Service Coordinator

Meijer
10.2012 - 02.2013

Cashier

Meijer
10.2012 - 02.2015

Associate of Applied Science -

Jackson College

High School Diploma -

Walled Lake Central High School

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Sinclair Gailliard