Sinddy Mayers

• Collaborate with colleagues to ensure accurate documentation of patient information and maintain electronic Medical records
• Manage appointment scheduling through Athena and communication between departments to ensure optimal patient flow
• Troubleshoot technical issues and provide support to our front office personnel
• Create and maintain schedules for front office personnel
• Manage schedules and assist with system questions for new providers
• Communicate with pharmaceutical representatives to stay updated on new products and developments
• Develop and implement protocols to streamline patient care processes and improve efficiency
• Conduct interviews and provide input on personnel hiring and training
• Manage insurance-related tasks, including claims processing, prior authorizations, and communication with insurance companies

In the last 2 year in our new location with the helped of my leadership we have achieved 75% of our goal to increase patient volume. Despite staff shortage among other challenges I have collaborated with our practice partners to carry out their vision.

I have taken the initiative to bring creative ways to find solutions to some of communication challenges. My advanced interpersonal skills and kind personality has helped me foster a space where our team is able to celebrate our strengths to achieve the end goal.

• Developed training programs for new hires, fostering a culture of continuous improvement among team members.
• Coordinated interdisciplinary meetings to align clinical goals and improve patient outcomes across departments.
• Analyzed patient feedback data to identify areas for service enhancement, driving strategic initiatives for improvement.