Sindee Truc Ngo
Salt Lake City,UT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute and support organizational goals.
Overview
21
21
years of professional experience
Work History
Independent Contractor
National Life Group
Dallas, Texas
01.2020 - Current
- Provided personalized service to clients by phone, email, Zoom or in-person meetings.
- Prepared quotes for prospective customers based on their individual needs.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Communicated with clients to understand needs and identify best policies for each case.
- Educated clients on various types of life insurance policies available in the market.
AVP, Branch Manager
First Utah Bank
Salt Lake City, Utah
08.2012 - 12.2019
- Build professional relationships with customers through the sale of bank products that meets individual customer needs.
- Maintain a thorough knowledge of all bank products, services, policies, and regulations.
- Serve as the key contact to gain, build, and maintain customer banking relationships.
- Train and back-up Tellers and BBO's.
- Manage daily operation duties, such as: branch balancing, monthly cash count, morning report, decision stop pay/NSF, review inactive/dormant accounts, process charge-offs, approve Teller work, etc.
Waitress
Bonsai Japanese Steak House
Sandy , UT
08.2010 - 01.2016
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders efficiently and accurately.
- Handled cash transactions and managed daily cash register operations.
- Trained new staff on service standards and restaurant procedures.
- Resolved customer complaints promptly to enhance guest satisfaction.
Supervisor
Cafe Trang Restaurant
Salt Lake City, UT
07.2004 - 02.2012
- Supervised daily operations and staff activities in a fast-paced restaurant environment.
- Trained new employees on customer service standards and food safety protocols.
- Managed scheduling to ensure adequate staff coverage during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored kitchen operations to promote efficient food preparation and service flow.
Education
Bachelor of Science - Psychology And Polical Science Minor
University of Utah
Utah05-2011
Timeline
Independent Contractor
National Life Group
01.2020 - Current
AVP, Branch Manager
First Utah Bank
08.2012 - 12.2019
Waitress
Bonsai Japanese Steak House
08.2010 - 01.2016
Supervisor
Cafe Trang Restaurant
07.2004 - 02.2012
Bachelor of Science - Psychology And Polical Science Minor
University of Utah
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