Sindi Novaku
Farmington,MI
Summary
Detail-oriented candidate with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Patient Coordinator
Great Expression Dental Center
01.2025 - Current
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge of insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- I handled sensitive situations professionally, such as discussing treatment costs or past-due account balances with patients, to ensure a satisfactory resolution.
Medical Receptionist
Plymouth Urgent Care
11.2021 - 12.2023
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Checked patient insurance, demographics, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Sales Representative Team Leader
Macy's
03.2019 - 10.2021
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Built relationships with customers and the community to promote long-term business growth.
Education
Bachelor of Science - Bussines Administration
Western Governors University
Salt Lake City, UT06-2025
High School Diploma -
Bayside High School
Bayside, NY06-2020
Skills
- Customer service
- Interpersonal communication
- Data entry
- Team leadership
- Time management
- Relationship building
- Attention to detail
- Conflict resolution
- Telephone Etiquette
- Microsoft Excel
- Call center operations
- Medical office administration
- Medical terminology
Timeline
Patient Coordinator
Great Expression Dental Center
01.2025 - Current
Medical Receptionist
Plymouth Urgent Care
11.2021 - 12.2023
Sales Representative Team Leader
Macy's
03.2019 - 10.2021
Bachelor of Science - Bussines Administration
Western Governors University
High School Diploma -
Bayside High School
Similar Profiles
Rocio Alvarez BoloixRocio Alvarez Boloix
Patient Coordinator at Great Expression Dental CenterPatient Coordinator at Great Expression Dental Center
SUSIE AlSTONSUSIE AlSTON
Oral Surgery Assistant/Treatment Coordinator at Dental One AssociatesOral Surgery Assistant/Treatment Coordinator at Dental One Associates
Saman ImamSaman Imam
Dental Assistant at Great Expectations Dental CenterDental Assistant at Great Expectations Dental Center