SUSIE AlSTON
Kennesaw,GA
Summary
Driven Oral Surgery Assistant skilled in building great relationships with office staff, doctors and patients through active listening, issue resolution and decision-making talents. Offering strong background in patient education. Compassionate professional known for delivering kind and respectful patient care. Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
5
5
years of professional experience
Work History
Oral Surgery Assistant/Treatment Coordinator
Dental One Associates
08.2022 - Current
- Improved patient comfort by providing oral and emotional support during surgical procedures.
- Enhanced surgical efficiency by preparing instruments, equipment and materials for the operation.
- Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
- Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.
- Collaborated with surgeons to develop customized treatment plans that met individual patient needs.
- Increased patient satisfaction by addressing concerns and answering questions prior to surgery.
Treatment Coordinator
Great Expression Dental Center
10.2021 - 10.2022
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced office productivity by implementing new organizational systems and processes.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
Oral Surgery Assistant
Buckhead Periodontics
01.2019 - 01.2020
- Improved patient comfort by providing oral and emotional support during surgical procedures.
- Enhanced surgical efficiency by preparing instruments, equipment and materials for the operation.
- Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
- Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.
- Continuously improved professional knowledge through regular participation in industry conferences and workshops.
- Supported practice growth by participating in marketing efforts, such as community outreach events or social media campaigns.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
Education
No Degree - Phlebotomy
Careere Employment Consulting
Atlanta, GA07.2015
Associate of Science - Medical Assistant
Med Tech
Atlanta, GA06.2011
Associate of Applied Science - Dental Assisting
Kees Business College
Chesapeake, VA01.2000
Skills
- Interpersonal and Written Communication
- Oral Surgery Knowledge
- Patient Preparation and Assistance
- Effective Communication
- Sedation Supervision
- Patient Scheduling
- Nitrous Oxide Administration
- Room Set up and Preparation
- Anesthesia Administration
- Medical Terminology
- Emergency Response
- Biopsy Procedures
Timeline
Oral Surgery Assistant/Treatment Coordinator
Dental One Associates
08.2022 - Current
Treatment Coordinator
Great Expression Dental Center
10.2021 - 10.2022
Oral Surgery Assistant
Buckhead Periodontics
01.2019 - 01.2020
No Degree - Phlebotomy
Careere Employment Consulting
Associate of Science - Medical Assistant
Med Tech
Associate of Applied Science - Dental Assisting
Kees Business College
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