Alaina Guerra
West Sacramento
Summary
Compassionate healthcare and administrative professional with 5 plus years of experience. Exceptional interpersonal skills to allow for effective communication to improve patient satisfaction and office efficiency.
Overview
11
11
years of professional experience
Work History
Oral Surgery RDA/Dental Treatment Coordinator
Kids Care Dental
Folsom
12.2020 - Current
- Patient records, including insurance information, medical histories, and x-ray results
- Reviewed patient charts before each visit to ensure accuracy of documentation
- Communicated treatment plans clearly to patients and their families
- Prepared and maintained patient records in compliance with HIPPA
- Performed administrative duties such as filing, faxing, photocopying, scanning documents
- Verified patient insurance coverage prior to treatments or procedures being performed
- Prepared financial estimates for proposed treatments in consultation with dentists
- Maintained accurate inventory of dental supplies and equipment in the office
- Verify and update patient information into system
- Arranged documents for insurance claims
- Verify insurance details and handle pre-authorizations
Dental Assistant Extern
South River Dental Group
West Sacramento
02.2020 - 03.2020
- Assisted dentists during examinations and procedures to ensure patient comfort.
- Prepared and sterilized dental instruments for various treatments and surgeries.
- Patient vitals and charting
- Educated patients on proper oral hygiene practices and post-treatment care.
- Managed appointment scheduling and patient follow-ups efficiently and professionally.
Merchandise Sales
Sacramento Republic FC
Sacramento
06.2014 - 06.2019
- Contributed to the growth and success of inaugural season and onwards of professional soccer
- Monitored purchase sales at events to ensure accurate accounting of income from merchandising efforts
- Provided support during game days by helping with merchandise sales and promotional displays
- Handled cash and credit card transactions
Education
Associate's Degree - Interdisciplinary Studies of Social and Behavioral Sciences
Sacramento City College
12.2020
Registered Dental Assistant -
Carrington College
03.2020
Bachelor of Science - Communications
Western Governors University
Salt Lake City, UTSkills
- Insurance verification
- Financial estimates preparation
- Administrative documentation
- Customer relationship management
- Front office experience
- 50 WPM typing
- Exceptional phone etiquette
- Adaptability and problem solving
- Knowledgeable of proper procedures
- Ability to delegate
Timeline
Oral Surgery RDA/Dental Treatment Coordinator
Kids Care Dental
12.2020 - Current
Dental Assistant Extern
South River Dental Group
02.2020 - 03.2020
Merchandise Sales
Sacramento Republic FC
06.2014 - 06.2019
Associate's Degree - Interdisciplinary Studies of Social and Behavioral Sciences
Sacramento City College
Registered Dental Assistant -
Carrington College
Bachelor of Science - Communications
Western Governors University
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