Rocio Alvarez Boloix
Miami,FL
Summary
While my previous work experience may not be directly related to the position I am applying for, I am driven by a strong desire to contribute positively to the community. My primary goal is to leverage my diverse skill set and learning abilities in a role that enables me to assist as many individuals as possible. I am eager to embrace new challenges and opportunities that align with my passion for service, ensuring that my efforts make a meaningful impact on those around me.
Overview
12
12
years of professional experience
Work History
Patient Coordinator
Great Expression Dental Center
Miami, FL
04.2022 - Current
- Greeting patients as they arrive, and answering the phones.
- Scheduling and canceling patient appointments.
- Dental charting and treatment planning.
- Completing and filing insurance forms, and dental billing records.
- Translating dental services into proper billable codes.
- Managing office inventory and supplies.
- Communicating with dental supply vendors.
- Handling test results (X-rays).
- Office duties, including document filing, scanning, and creation.
- Meet the monthly goal by increasing patient visits, improving patient satisfaction, boosting revenue, and enhancing team productivity.
Customer Service Representative
Dentaquest
Doral, FL
01.2017 - 05.2019
- Responds to customer inquiries in a courteous, and professional manner.
- Thoroughly and completely document all customer interactions.
- Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
- Provides direction on the usage and benefits of self-service tools.
- Assist members in gaining access to care by locating a network dentist or assigning them to a primary care dentist.
Teller/ Foreign Currency Teller
Wells Fargo
Coral Gables, FL
08.2013 - 03.2015
- Receive checks, money, debit, and credit payments from clients.
- Foreign currency teller.
- Solve any issues that pertain to the transactions and ATMs.
- Answer all accounts and banking-related inquiries.
- Build and maintain customer relations by providing high-quality services.
- Use the provided electronics to document all transactions that they conduct during their shift.
Education
Associate's in Arts - Criminal Justice Administration
High School Diploma -
Police Explorer Advance Academy Certificate -
Skills
- Organizational skills
- Secretarial skills
- Communication skills
- Problem-solving ability
- Resourceful
- Proactive
- Goal-oriented
- Managerial skills
References
- Arlyn Gonzalez, Office Manager at Great Expression, 786-200-5959
- Iusy Duarte, Branch Manager at Wells Fargo Bank, 786-387-9902
- Officer Kenny, Police Explorer Instructor, 786-201-0911
- Natalie Ayala, Wells Fargo, 856-982-9636
Languages
English
Professional
Spanish
Professional
Timeline
Patient Coordinator
Great Expression Dental Center
04.2022 - Current
Customer Service Representative
Dentaquest
01.2017 - 05.2019
Teller/ Foreign Currency Teller
Wells Fargo
08.2013 - 03.2015
Associate's in Arts - Criminal Justice Administration
High School Diploma -
Police Explorer Advance Academy Certificate -
Similar Profiles
Sindi NovakuSindi Novaku
Patient Coordinator at Great Expression Dental CenterPatient Coordinator at Great Expression Dental Center
SUSIE AlSTONSUSIE AlSTON
Oral Surgery Assistant/Treatment Coordinator at Dental One AssociatesOral Surgery Assistant/Treatment Coordinator at Dental One Associates
Saman ImamSaman Imam
Dental Assistant at Great Expectations Dental CenterDental Assistant at Great Expectations Dental Center