Sindy Oquendo
Chicopee,MA
Summary
Dedicated professional with extensive experience in cash handling, customer service, and patient care. Proven ability to work effectively both independently and as part of a team. Committed to continuous learning and achieving success in diverse environments. Seeking opportunities to contribute skills and drive results for an employer.
Overview
14
14
years of professional experience
Work History
Shipping and Receiving Coordinator
Premier Supply Group
Springfield, Massachusetts
02.2023 - 10.2024
- Coordinated inbound and outbound shipments to ensure timely deliveries.
- Coordinated with transportation teams to schedule timely pickups and deliveries.
- Collaborated with suppliers to address and resolve shipping discrepancies promptly.
- Managed inventory levels with warehouse management systems to maintain accurate stock.
- Organized warehouse storage space for efficient management of inventory.
- Loaded and unloaded trucks according to safety guidelines and protocols.
- Operated forklifts and pallet jacks to move heavy materials efficiently.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Direct Care Staff
Gandara Health
Holyoke, Massachusetts
09.2017 - 10.2020
- Supported clients with daily living activities and personal care needs to promote independence and quality of life.
- Assisted patients with personal hygiene and daily activities to enhance comfort and dignity.
- Monitored resident safety and well-being on a 24 and 7 basis.
- Monitored resident behavior and reported significant changes to supervisors to ensure timely intervention.
- Implemented individualized support plans tailored to each resident's needs.
- Collaborated with multidisciplinary teams for effective care planning and execution.
- Facilitated group activities to promote social interaction and skill development.
- Documented resident progress and incidents accurately in compliance with regulations.
Sales Associate
Finish Line
Holyoke, Massachusetts
03.2016 - 11.2017
- Engaged customers through product knowledge and personalized service to foster loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer inquiries and resolved issues with professionalism and care.
- Provided customer service support to enhance shopping experience.
- Operated point-of-sale systems ensuring accurate and efficient transaction processing.
- Assisted in inventory management to ensure stock availability and organization.
- Participated in promotional events to enhance brand awareness and drive traffic.
- Maintained up-to-date knowledge of store merchandise and policies.
Receptionist
Old School Boxing
Agawam, Massachusetts
01.2016 - 03.2016
- Greeted clients warmly upon arrival at front desk.
- Coordinated appointment scheduling for trainers and clients, ensuring optimal time management.
- Managed appointment scheduling to ensure smooth operations.
- Maintained cleanliness and organization of reception area.
- Handled customer inquiries with professionalism and courtesy.
- Managed incoming calls, recorded messages, and directed inquiries to appropriate departments.
- Facilitated processing of membership applications and payments, contributing to streamlined operations.
- Updated and recorded customer or client information to maintain accounts.
CNA
Colony Care @ Home
West Springfield, Massachusetts
02.2013 - 03.2016
- Facilitated patients' daily living activities and personal hygiene to promote independence.
- Promoted patient mobility by providing support during walking and exercise routines.
- Enhanced patients' well-being and comfort through attentive care during home visits.
- Communicated effectively with patients, families, and healthcare team members.
- Documented patient care activities accurately in electronic health records.
Cashier
Old Navy
Holyoke, Massachusetts
08.2014 - 05.2015
- Processed customer transactions quickly and accurately using POS systems, ensuring smooth checkout experience.
- Handled cash, credit, and gift card transactions accurately each shift.
- Operated cash register with precision, managing various payment methods to facilitate seamless transactions.
- Issued receipts, refunds, credits or change due to customers.
- Provided customer service in a fast-paced retail environment.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to restock shelves and maintain optimal inventory levels, enhancing product availability.
Cashier
Target
Holyoke, Massachusetts
09.2012 - 01.2013
- Processed transactions efficiently using point-of-sale systems.
- Managed cash register operations during peak hours smoothly.
- Delivered excellent customer service, contributing to customer satisfaction and repeat visits.
- Engaged customers to create positive shopping experiences.
- Organized merchandise displays to facilitate customer access and improve sales.
- Collaborated with team members to ensure store cleanliness and organization.
CNA
Adlife Health Care
West Springfield, Massachusetts
04.2011 - 07.2011
- Delivered compassionate care to enhance patient comfort and well-being at home
- Assisted with activities of daily living to promote patient independence and dignity
- Collaborated with healthcare team to create patient care plans.
- Provided emotional support and companionship to strengthen relationships with patients and families
- Documented patient progress and care activities accurately in records.
- Maintained clean and safe environment for patients and staff.
Education
Lashing Certification -
Fransua Massage & Spa
West Springfield, MA01-2021
Microblading Certification -
Micro-pigmentation Academy
Wethersfield, CT01-2019
Basic Firearms Safety -
Department of State Police
Belchertown, MA01-2015
Bartending Certification -
Boston Bartenders School of America
West Springfield, MA01-2014
Certificate for Nurses Aide -
Holyoke Community College
Holyoke, MA01-2011
GED - General Course
The Owl Program
Springfield, MA01-2010
Skills
- Basic Accounting
- Communication
- Customer Service
- Multi-tasking
- Cash Handling
- Organization
- Computer
- Listening
- Speaking
- Critical Thinking
- Problem Solving
- Writing
- Typing
- Inventory management
- Warehouse coordination
- Shipping logistics
- Forklift operation
- Order fulfillment
- Data entry
- Conflict resolution
- Team collaboration
- Active listening
- Customer engagement
- Order processing
- Sales support
- Refund handling
- Daily living support
- Care plan implementation
- Infection control
- CPR certification
- Compassionate care
- Feeding assistance specialist
- Vitals documentation
- Data collection
- Patient hygiene management
- Safety protocols
- Qualified in patient transport
- CNA certification
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Shipping and Receiving Coordinator
Premier Supply Group
02.2023 - 10.2024
Direct Care Staff
Gandara Health
09.2017 - 10.2020
Sales Associate
Finish Line
03.2016 - 11.2017
Receptionist
Old School Boxing
01.2016 - 03.2016
Cashier
Old Navy
08.2014 - 05.2015
CNA
Colony Care @ Home
02.2013 - 03.2016
Cashier
Target
09.2012 - 01.2013
CNA
Adlife Health Care
04.2011 - 07.2011
Lashing Certification -
Fransua Massage & Spa
Microblading Certification -
Micro-pigmentation Academy
Basic Firearms Safety -
Department of State Police
Bartending Certification -
Boston Bartenders School of America
Certificate for Nurses Aide -
Holyoke Community College
GED - General Course
The Owl Program