SINDY TELLEZ CASANOVA
Livermore,CA
Summary
Customer service and shift operations professional with experience training crew, coordinating schedules, and supporting front-counter, dining, and bakery service. Known for handling cash, maintaining safe opening and closing procedures, and resolving guest concerns with calm, bilingual communication.
Overview
11
11
years of professional experience
Work History
Shift Manager
Noah's Bagels
Pleasanton, Ca
05.2020 - Current
- Greeted customers and provided friendly front-counter support.
- Trained crew members on cashier duties, food prep, and guest service
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored opening and closing procedures for safe, clean store operations
- Coordinated team assignments across front counter, bakery, and dining area
- Checked product freshness, stocking levels, and ingredient rotation
- Resolved guest concerns with calm, professional communication
Supervisor
Boomers
05.2015 - 05.2020
- Food handling permit
- Money handling (opening and closing registers, refunds, order, bank deposits)
- Managers food handling
- Managed daily team operations to maintain workflow and service standards
- Coordinated employee schedules to optimize coverage and meet operational demands
- Handled multiple responsibilities simultaneously in a fast-paced environment
- Facilitated communication between English and Spanish speakers to enhance customer service and team collaboration
- Quickly adapted to new tasks and procedures
- Prepared meals according to recipes and standards
Education
High School Diploma - Livermore, Ca
Granada High School
Livermore, Ca01-2015
Associate of Arts - Kinesiology
Las Positas College
Livermore, CA10-2026
Skills
- Food safety certification
- Restaurant experience
- Operations oversight
- Team management
- Scheduling management
- Staff training
- Money handling experience
- Customer service
- Service orientation
- Mentoring and coaching
- Delegating work
- Decision-making
- Bilingual
- Relationship building
Timeline
Shift Manager
Noah's Bagels
05.2020 - Current
Supervisor
Boomers
05.2015 - 05.2020
High School Diploma - Livermore, Ca
Granada High School
Associate of Arts - Kinesiology
Las Positas College