Nayeli Santiago
Fitchburg,MA
Summary
My name is Nayeli Santiago , I’m 23 year old mom and I’m looking to work 8am to 6 pm Monday through Friday . I’m a hard working soon to be student in September for my CNA certificate . I’m looking to grow and learn and one day become a nurse .
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Shift Manager
McDonald's
Fitchburg
01.2020 - Current
- Supervised daily operations to ensure efficient restaurant service.
- Trained new staff on customer service and operational procedures.
- Managed inventory levels and ordered supplies as needed.
- Assisted with food preparation and maintained kitchen cleanliness standards.
- Scheduled shifts to maintain adequate staffing during peak hours.
- Enforced health and safety regulations for staff and customers.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between staff members in a professional manner.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Cleaning Assistant
Nancy Holden
Fitchburg
01.2017 - 08.2018
- Maintained cleanliness in residential spaces following specified guidelines.
- Organized cleaning supplies and equipment for efficient access and use.
- Assisted with deep cleaning tasks, ensuring thorough sanitation of all surfaces.
- Adapted cleaning methods based on varying client preferences and requests.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Emptied trash cans and disposed of waste materials properly.
- Efficiently managed time between multiple tasks throughout the day.
- Maintained cleaning equipment in good working condition.
- Followed all health codes and regulations regarding the use of chemicals.
- Dusted furniture and fixtures in assigned areas.
Education
Leominster High School
Leominster, MASkills
- Customer service
- Shift scheduling
- Team management
- Cash handling
- Inventory management
- Sales analysis
- Health and safety compliance
- Problem solving
- Effective communication
- Emergency response
- Hiring and recruiting
- Decision-making
- Employee training
- Shift checklists
- Choke safe certification
- Punctual and reliable
- Workplace safety
- Food safety certification
Certification
- Choke safe certified
- Food safety certified
References
References available upon request.
Timeline
Shift Manager
McDonald's
01.2020 - Current
Cleaning Assistant
Nancy Holden
01.2017 - 08.2018
Leominster High School