Singto Lamountry
San Tan Valley,AZ
Summary
Dynamic Customer Engineer with a proven track record at Applied Materials, excelling in remote support and customer satisfaction. Leveraged technical expertise in software installation and network configuration to resolve complex issues, enhancing operational efficiency. Collaborated with engineering teams to drive process improvements, ensuring high-quality service delivery and client engagement.
Customer engineering professional with proven track record of resolving technical issues and enhancing user experience. Well-versed in developing and implementing solutions that align with client needs. A collaborative team player known for adaptability and delivering results. Skilled in technical troubleshooting and customer support.
Overview
26
26
years of professional experience
Work History
Customer Engineer
Applied Materials
08.2012 - 10.2025
- Assisted customers in troubleshooting technical issues to enhance satisfaction and support resolution processes.
- Collaborated with engineering teams to understand product specifications and provide accurate client feedback.
- Supported documentation of customer interactions to improve service quality and streamline communication channels.
- Engaged in continuous learning of product features and functionalities to effectively address user inquiries.
Manufacturing Engineer Technician
Applied Materials
02.2000 - 12.2008
- Developed and optimized manufacturing processes to enhance productivity and reduce downtime.
- Conducted root cause analysis to identify and resolve production issues effectively.
- Collaborated with cross-functional teams to implement process improvements and innovations.
- Maintained equipment calibration and compliance with safety standards to ensure operational efficiency.
Education
Associate of Science -
Heald College
CA11-1999
High School Diploma -
Encina High School
Sacramento, CA06-1992
Skills
- Remote support
- Customer support
- Software installation
- Network configuration
Timeline
Customer Engineer
Applied Materials
08.2012 - 10.2025
Manufacturing Engineer Technician
Applied Materials
02.2000 - 12.2008
Associate of Science -
Heald College
High School Diploma -
Encina High School
US Navy 1993-1997
i served us navy as an electrician on uss constellation cv-64