Sinola Lucky
5306 Lindsay Court,FL
Summary
Results-driven hospitality expert with a solid track record at Dai-ichi Hotel, emphasizing staff management and exceptional customer service. Demonstrated success in training and mentoring teams, implementing process enhancements that elevate productivity and guest satisfaction. Focused on achieving high service standards and operational efficiency in a collaborative environment.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Dai-ichi Hotel
- Supervised daily operations to ensure exceptional guest experiences and adherence to service standards.
- Trained staff on customer service best practices and hotel policies to enhance performance.
- Coordinated interdepartmental communication, improving efficiency across operations.
- Implemented process improvements that increased team productivity and expedited service delivery.
Housekeeping Supervisor
Hilton Grand Vacations
Orlando, FL
01.2007 - Current
- Maintained cleanliness and organization of guest rooms and public areas.
- Conducted regular inspections to ensure adherence to housekeeping standards.
- Trained and mentored new personnel to improve service quality and performance.
- Collaborated with front desk staff to promptly address guest requests and concerns.
- Communicated repair needs to maintenance staff for timely resolutions.
- Adapted swiftly to changing priorities while upholding cleanliness standards.
- Supported team in executing daily housekeeping tasks efficiently.
- Achieved increased positive guest feedback through timely task completion.
Housekeeper
Diamond Head Hotel
Honolulu, HI
01.2005 - 2006
- Maintained guest rooms to uphold high cleanliness and comfort standards.
- Managed laundry services by efficiently washing, folding, and organizing linens.
- Tracked cleaning supplies and reported shortages to assist with inventory management.
- Implemented safety protocols for chemical usage and equipment handling to ensure a safe environment.
Elderly Caregiver
Dolly Manor
01.2004 - 2005
- Promoted resident independence by assisting with daily living activities.
- Monitored health conditions, reporting changes to healthcare professionals for timely interventions.
- Administered medication as prescribed to ensure compliance and safety.
- Cultivated strong relationships with residents to foster a supportive community.
Education
Pic High School
Pohnpei FSMSkills
- Training and mentoring
- Goal orientation
- Staff management
- Customer service
Languages
English
Native or Bilingual
Timeline
Housekeeping Supervisor
Hilton Grand Vacations
01.2007 - Current
Housekeeper
Diamond Head Hotel
01.2005 - 2006
Elderly Caregiver
Dolly Manor
01.2004 - 2005
Supervisor
Dai-ichi Hotel
Pic High School