Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Siobahn M. Oliver

linkedin.com/in/siobahnoliver

Summary

Bilingual (Spanish), solutions-oriented professional with 5+ years of experience organizing staff to drive operations of varied scale and scope. Dedicated to fostering personal and professional growth, and empowering individuals and organizations with essential skills. Proven ability to identify business opportunities and implement new processes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

LMNT Travel
, USA
01.2021 - Current
  • Lead business operations, marketing, travel coordination, and customer relations while managing a support team of independent contractors.
  • Developed and rolled out a social media marketing plan, significantly increasing brand awareness and nearly tripling client list in 2 months.
  • Negotiated with partners and vendors resulting in reduced rates for clients and increased profit margins.
  • Organized customer acquisition and retention initiatives resulting in an average of 42% sales increase YoY.
  • Planned itineraries for travelers, scheduled travel plans and maintained good relationships with clients.

Private Tutor

Self Employed Services
, USA
01.2018 - 01.2021
  • Developed customized curriculum and study materials for individual clients, complete with measurable goals and milestone tracking.
  • Adapted teaching methods to accommodate clients’ abilities as well as personal and cultural learning styles.
  • Planned, prepared, and taught lessons to non-native speakers using a virtual environment (online).
  • Grew and maintained a global client list through networking and relationship management.

Curriculum Consultant & Teacher

Rowad Al Khaleej International School
Riyadh, Saudi Arabia
01.2019 - 04.2020
  • Tailored selection and sequencing of materials, resources, and instructional approaches to align with the specific content area and unique characteristics/needs of individual learners in a group environment.
  • Developed materials and resources to support the improvement of curriculum planning as appropriate.
  • Conducted assessments, tracked progress, and delivered constructive feedback face-to-face and within school-sanctioned systems and interfaces.

Execution Manager II

Ericsson Inc
Plano, TX
01.2015 - 07.2018
  • Lead initiative to increase Supply project efficiencies by 20% through cross-functional consultation and process streamlining.
  • Managed and reported against KPI’s and other deliverables to executive management team.
  • Fostered relationships with internal and external customers through collaborative resolutions on contract issues and disputes.
  • Organized and conducted training for internal resources on new tools to facilitate daily operations.

Order Fulfillment Specialist II/III

Ericsson Inc
Plano, TX
01.2010 - 01.2015
  • Cultivated hands-on SAP experience in order management, project set-up, delivery coordination, transportation planning, and invoicing, resulting in end-to-end, high level delivery management knowledge
  • Engaged in international logistics coordination and collaboration, growing ability to thrive in cross-cultural environments
  • Appointed Process Area Champion for order management and trained onboarding employees in WoW
  • Drove cross-functional consultation to ensure complete and timely delivery in alignment with customer expectation.

Education

Bachelor of Science - Business Management

Western Governors University

Skills

♦ Operations Management

♦ Training and Development

♦ Virtual Classroom/Presentation

♦ Process Improvement

♦ Microsoft Suite

♦ Leadership

♦ Interpersonal Communication

♦ Time Management

Certification

CELTA (Certificate of English Language Teaching) Oxford English Center, Oxford, UK

RYT-200 Yoga Teacher Certification Life Time Academy, Plano, TX

B2 Level Spanish Language Certification La Playa Escuela, Malaga, ES

Timeline

Operations Manager

LMNT Travel
01.2021 - Current

Curriculum Consultant & Teacher

Rowad Al Khaleej International School
01.2019 - 04.2020

Private Tutor

Self Employed Services
01.2018 - 01.2021

Execution Manager II

Ericsson Inc
01.2015 - 07.2018

Order Fulfillment Specialist II/III

Ericsson Inc
01.2010 - 01.2015

Bachelor of Science - Business Management

Western Governors University
Siobahn M. Oliver