Kevin Schumaker

Led the successful launch and full operational rollout of a new franchise location, overseeing all aspects from pre-opening planning through day-to-day execution. Built, hired, and developed a high-performing team while implementing streamlined operational systems, inventory controls, and service standards. Drove strong sales performance, improved operational efficiency, and established a solid foundation for sustained profitability and growth.

• Fostered a positive, high-performance culture that drove employee engagement, retention, and team accountability.
• Increased operational efficiency and workforce productivity by consolidating data, payroll, and accounting systems into centralized platforms.
• Analyzed financial statements, sales, and activity reports to track performance, identify trends, and ensure achievement of key business objectives.
• Maintained strict compliance with health and safety regulations, ensuring a safe, clean, and well-managed environment for employees and customers.

Oversaw all aspects of sales floor operations, including strategic merchandising, inventory placement, and product presentation to maximize brand visibility and drive sales performance; acted as the primary liaison between multiple store locations and business partners to align priorities and ensure consistent execution of company standards; conducted market research and trend analysis to inform inventory, promotional strategies, and long-term growth; and collaborated cross-functionally to implement process improvements, strengthen store performance, and maintain compliance with brand guidelines, safety regulations, and customer service standards.

• Mitigated business risks by collaborating with staff across departments, assessing performance, and implementing strategies to enhance operational stability.
• Reviewed financial statements, sales data, and activity reports to track productivity, identify trends, and ensure alignment with organizational goals.
• Monitored inventory levels, coordinated with suppliers, and placed orders to maintain optimal stock and meet customer demand.
• Developed and implemented employee recognition programs to foster engagement, motivate staff, and drive achievement of organizational objectives.

Consistently prepared, compiled, and analyzed comprehensive sales reports for submission to upper management, providing in-depth insights into store performance, customer trends, and revenue opportunities, enabling data-driven decision-making and strategic planning, while simultaneously ensuring strict compliance with all company policies, procedures, and operational standards across every aspect of store management, fostering a culture of ethical conduct, accountability, and continuous improvement, and contributing to the overall efficiency, profitability, and professional integrity of the organization.

• Monitored overall financial performance, analyzing budgets and operational costs to identify opportunities for cost savings and new revenue streams, contributing to improved organizational efficiency.
• Administered employee performance management by issuing verbal and written warnings, coaching staff when necessary, and ensuring compliance with company policies and performance standards.
• Developed and facilitated team-building programs and cross-departmental initiatives, fostering collaboration, enhancing communication, and promoting a positive and productive workplace culture.
• Handled customer inquiries and resolved complaints promptly and professionally, maintaining high satisfaction levels while strengthening client relationships and loyalty.