Siobhaen Flores
Westminster,CA
Summary
Optician offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
Overview
8
8
years of professional experience
Work History
Managing Optician
Advanced Eyecare Of Orange County
2022.11 - Current
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Learned new catalog of items to present current options to patients.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Lead Optician
Beachside Optometry
2021.09 - 2022.10
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Dispensing Optician
Eyestyles For Lifestyles/ Pearle Vision
2016.02 - 2020.03
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Prepared work orders outlining all specifications for new lenses and frames.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Aided in selection of eyeglass frames based on customer preferences.
- Performed basic vision testing for new patients.
Education
Opticianry - Opticianry
American Career College
Ontario, CA10.2007
Skills
- Officemate Software
- Eyepegusus Software
- Eyecore Software
- Microsoft office Software – Typing 37WPM
- Records Management Systems
- Customer Service
- Complex Problem-Solving
- Administrative Support
- Clerical Support
- Educate Clients
- Closing Procedures
- Quality Patient Care
- Office Supplies and Inventory
- Data Verification
- Communications Strategies
- Creative Solutions
- Maintaining confidentiality records
- Accurate Recordkeeping
- Patient Information
- Active Listening
- Customer Needs Assessments
- Records Maintenance
- Data Entry
- Multi-Line Phone System
- Decision-Making
- Information Security
- Good Judgment
- Emergency Medical Instruction
- Documentation and Reporting
- Data Systems Operation
- Prioritizing Situations
- Call Routing
- Critical Thinking
- Computer Skills
- Information Documentation
- Dependable and Responsible
- Flexible Schedule
- Telephone Etiquette
- Call Management
- Team Leadership
Technical Pretesting Experience
- Auto refractor
- Visual Fields testing
- MPOD (Macular Pigment Optical Density)
- Optomap
- Pachmetry
- Pascal
- Pupilometer
- NCT (Non-Contact Tonometer)
- OCT (Optical Coherence Tomography)
- Lensometer
Office Responsibilities
- Answering phones
- scheduling appointments
- Creating patient files
- Authorizing insurance
- Billing insurance
- Frame and lens selection
- End of day close out
- Trouble shooting for progressive lenses
- Take measurements
- Order frames and contacts
- Frame adjustments
- Neutralized lenses
- Contact lens training (hard, soft and Hybrid lenses)
- Pretesting
Additional References
Available upon request
Insurance Experience
- VSP (Vision Service Plan)
- Eyemed
- MES (Medical Eye Services)
- Superior
- Davis Vision
- Spectera
- Medicare
References
- Karen Walker, Office Manager, (714)-318-3094
- Dianna Orr-Norton, Allergan Representative, (805)-405-6643
- Matt Patterson, Clearvision Optics Representative, (714)-655-7435
- Gayle Krufal, Silhouette Representative, (949)-294-4000
Languages
Spanish
Limited Working
Timeline
Managing Optician
Advanced Eyecare Of Orange County
2022.11 - Current
Lead Optician
Beachside Optometry
2021.09 - 2022.10
Dispensing Optician
Eyestyles For Lifestyles/ Pearle Vision
2016.02 - 2020.03
Opticianry - Opticianry
American Career College
Similar Profiles
Claire PritchardClaire Pritchard
Unlicensed Dispensing Optician at Duvall Advanced Family EyecareUnlicensed Dispensing Optician at Duvall Advanced Family Eyecare
Autumn UcciAutumn Ucci
PATIENT CARE COORDINATOR at Advanced EyeCarePATIENT CARE COORDINATOR at Advanced EyeCare
Dacey DaltonDacey Dalton
Optometric Technician at Advanced EyeCare CenterOptometric Technician at Advanced EyeCare Center