Siobhan Killeen
Havertown,PA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Regal Cinemas
3300 Brandywine Parkway, Wilmington
11.2022 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Kept bar presentable and well-stocked to meet customer needs.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Floor Staff
Bryn Mawr Film Institute
824 Lancaster Ave, Bryn Mawr, PA 19010
04.2021 - 03.2022
- Managed efficient cash register operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Recommended complementary purchases to customers, increasing revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
High School Diploma -
Haverford Senior High School
Havertown, PA06.2021
Skills
- Professional Appearance
- Performance Improvement
- Payment Processing
- Bartending License
- Good Conversationalist
- Drink Preparation Techniques
- Ordering Procedures
- Staff Training
- Engaging Customers
- New Cocktail Creation
- Alcohol awareness
- Creative Mixology
Certification
- Licensed Bartender - October 2023
Timeline
Bartender
Regal Cinemas
11.2022 - Current
Floor Staff
Bryn Mawr Film Institute
04.2021 - 03.2022
High School Diploma -
Haverford Senior High School