Yazmin Hernandez
Crown Plaza Hotel
HOUSTON,TX
1
Language
15
years of professional experience
Dynamic person with a strong service-oriented mindset. Driven and committed to delivering high level of service and continuous engagement to customers. To continue my professional career working for an institution with a great reputation and having the opportunity to use my experience with customers to achieve mutual growth and to become an example for others through work. Learn from all places, especially in a financial institution.
Work History
Bartender
7 Months- Engages with customers to ensure a positive experience.
- Collaborates with team members to deliver prompt service during peak hours. Mixes and serves drinks to customers efficiently and accurately.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift. Assists in maintaining a clean and organized bar area.
- Suggests drink options based on customer preferences and inquiries.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
2 Years 1 Month- Managed high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
2 Years- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Deescalation in conflicts among customers, maintaining a safe atmosphere for all guests.
Bartender
2 Years 3 Months- Assists in maintaining a clean and organized bar area.
- Operates point-of-sale systems for transaction processing.
- Prepared garnishes and stocked bar supplies regularly.
Education
High School Diploma
Skills
Customer service expertise
Hospitality service expertise
Difficult customer management
Clear and effective communication
Customer service
Cash handling
Service-oriented mindset
Conflict resolution
Team player attitude
Professional appearance
Professional appearance
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Crown Plaza Hotel
01.2026 - 08.2026Read More
Bartender
Embassy Suites
02.2022 - 02.2024Read More
Bartender
Marriot Hotel
01.2022 - 02.2024Read More
Bartender
Crown Plaza Hotel
04.2011 - 07.2013Read More
Hastings High School
High School Diploma
Read More