Siobhan Rockers
Mesa,AZ
Summary
Results-driven District Manager with expertise in operational management, customer relationship management, and training development. Proven ability to enhance customer service and drive performance improvements across multiple retail locations.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
District Manager Retail and Pharmacy
Walgreens
Gilbert, AZ
09.2015 - Current
- Managed daily operations across multiple store locations.
- Trained and developed store managers on best practices.
- Implemented company policies to ensure compliance and efficiency.
- Analyzed sales data to identify trends and opportunities.
- Collaborated with teams to enhance customer service strategies.
- Conducted regular site visits to assess store performance.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Identified and developed top talent to promote performance-oriented culture.
- Created and maintained productive relationships with key stakeholders in the district.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Community Leader
Walgreens
Mesa, AZ
09.2010 - 05.2015
- Managed community events to foster relationships and build brand loyalty.
- Facilitated training sessions for team members on customer engagement strategies.
- Managed operations of six stores within my community by overseeing store performance and staff efficiency. Trained and developed store and pharmacy managers on operations for the front end and pharmacy.
- Implemented strategic initiatives to improve customer service and satisfaction levels.
- Conducted regular performance evaluations to assess staff effectiveness and provide feedback.
- Ensured compliance with company policies and procedures across all district locations.
- Cultivated positive rapport with associates and team leadership.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Delegated work to staff, setting priorities and goals.
Store Manager
Walgreens
Mesa, AZ
09.1999 - 05.2015
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management, including stock levels and product placement.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Implemented visual merchandising strategies to enhance store presentation and appeal.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
- Collaborated with vendors to maintain strong supplier relationships and product availability.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Bachelor of Science - Business Management
Baker University
Baldwin City, KS05-1993
Skills
- Operational management
- Sales analysis
- Compliance enforcement
- Training development
- Data-driven decision making
- Customer relationship management
- Performance evaluation
- Cross-functional collaboration
- Coaching and mentoring
- Staff management
- Operations improvements
- Policy enforcement
Certification
PTCB Certified
Accomplishments
Regional MTM Award Winner-2026
Timeline
District Manager Retail and Pharmacy
Walgreens
09.2015 - Current
Community Leader
Walgreens
09.2010 - 05.2015
Store Manager
Walgreens
09.1999 - 05.2015
Bachelor of Science - Business Management
Baker University