Siobhanna (Voni) Lane
Pawtucket,RI
Summary
Dynamic Front End Manager at BJ's Wholesale Club with a proven track record in enhancing customer service and employee performance. Expert in cash handling and relationship building, I successfully coached teams to exceed service standards and foster a collaborative environment, driving significant improvements in operational efficiency and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Front End Manager
Bj's Wholesale Club
05.2005 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Managed cash drawers across various checkout stations to maintain adequate cash availability.
- Delegated tasks to team members to maintain exceptional store appearance.
- Maintained strong customer relations and effective customer service standards.
- Maintained expertise in customer preferences to ensure effective assistance.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Evaluated employee performance and made recommendations for improvements.
- Coached employees through day-to-day work and complex problems.
- Emphasized teamwork in daily discussions to drive employees towards meeting shared goals.
Education
Bachelor - Communication
Regis College
Weston, MA05.2008
Skills
- Customer service
- Employee supervision
- Staff supervision
- Performance improvements
- Employee motivation
- Problem-solving skills
- Relationship building and management
- Time management
- Employee development and training
- Team supervision
Timeline
Front End Manager
Bj's Wholesale Club
05.2005 - Current
Bachelor - Communication
Regis College
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