Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Siomara Lopez Cruz

Houston,TX

Summary

A dedicated, positive, and hardworking person with experience in customer service, caregiving, and coordination. Skilled in communication, problemsolving, and taking initiative to start tasks independently. Known for being punctual, straightforward, and dependable, with strong Microsoft Office proficiency and a commitment to deliver excellent results.

Experienced Customer Service in English and spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

13
13
years of professional experience

Work History

Child Caregiver / Coordinator / Floater

Nabor House Community
03.2023 - 12.2024
  • Provided care and supervision for children, ensuring a safe and nurturing environment
  • Coordinated daily schedules and activities to promote child development and engagement
  • Assisted with classroom management and served as a floater to support staff where needed
  • Communicated effectively with parents and team members to meet children's individual needs
  • Took initiative to organize activities that enhanced learning and social skills

Child Caregiver

Creative Care
01.2018 - 01.2020
  • Provided personalized care and support to children, ensuring their comfort and well-being
  • Assisted with daily living activities, including meal preparation, medication reminders, and mobility assistance
  • Monitored child health and reported any changes to family members or healthcare professionals
  • Maintained a clean, safe, and organized environment to meet children's needs
  • Labeled children's belongings to ensure proper organization and prevent mixups

Customer Service

Dimare Fresh
05.2012 - 01.2015
  • Provided excellent customer service, ensuring client satisfaction and resolving inquiries promptly
  • Coordinated order processing and addressed customer concerns effectively
  • Maintained accurate records of client communications and transactions
  • Took customer orders over the phone with attention to detail and professionalism
  • Assisted team members to ensure smooth operations and customer-centric solutions

Education

High School Diploma -

Spring Woods High School
Houston, TX
05-2012

Skills

  • Microsoft Office (Word)
  • Customer Service
  • Caregiver Support
  • Coordination
  • Communication
  • Punctuality
  • time management & problem solving
  • active listening

Languages

Spanish
Full Professional

Timeline

Child Caregiver / Coordinator / Floater

Nabor House Community
03.2023 - 12.2024

Child Caregiver

Creative Care
01.2018 - 01.2020

Customer Service

Dimare Fresh
05.2012 - 01.2015

High School Diploma -

Spring Woods High School

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Siomara Lopez Cruz