SION M CRUZ
Intelligence & Cybersecurity Analyst
Grovetown,GA
Summary
Intelligence analyst and Cybersecurity professional with a Top–Secret SCI security clearance and over 7 years of multidisciplinary experience in leadership, intelligence analysis and information technology. Served as a subject matter expert on signals intelligence (SIGINT), geospatial intelligence (GEOINT), all-source/open-source intelligence (OSINT), and human intelligence (HUMINT) analysis. Collaborated and networked with members of the Intelligence Community, other government agencies and foreign governments in strategic and tactical environments. U.S. Marine Corps Veteran
Overview
15
15
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Managing Director
Soundporium LLC
Lawrenceville, United States
01.2021 - Current
- Monitored and tracked transactional and revenue performance, coordinating implementation of corrective actions when necessary
- Managed strategic site redesign to improve brand awareness, engage new customers, and improve conversion rate resulting in 19% increase in AOV and 8% in traffic duration
- Managed full project lifecycle: strategy, design, development, testing, and implementation
- Managed SEO strategy and campaigns to grow user base and improve brand awareness
- Built relationships with vendors to manage all e-commerce technology partners
Target Analyst Reporter
Zavda Technologies
Fort Gordon, GA
06.2020 - 01.2021
- Assessed, evaluated and reported information obtained from passive and active collection, network evaluation and analysis to provide synthesized products to the customer
- Drafted and edited intelligence reports for the release of serialized SIGINT products
- Applied knowledge in the use of software applications and databases associated with SIGINT report writing and target development
- Implemented the principles and methods of exploiting foreign communications and communication systems to identify, collect, analyze process and disseminate SIGINT information in accordance with established requirements and priorities
Help Desk Support Analyst, Tier 1
TEKSystems
Augusta, GA
12.2019 - 05.2020
- Supported the Defense Information Systems Agency (DISA) by providing telephone, email and desktop support service to both corporate and field employees
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, Chrome and Mac systems
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
Signals Intelligence Analyst, SME
Ops Tech Alliance
Fort Gordon, GA
07.2019 - 11.2019
- Provided SIGINT analysis to support identification of insurgent threats, mission planning, target development, damage assessment and counterterrorism in the area of responsibility encompassing parts of Afghanistan
- Analyzed, collected and optimized data configurations to refine geolocation data
- Coordinated and provided quality control for geolocation operations during assigned shift
- Produced intelligence products by analyzing images of fixed/moving target indicators, geospatial data and overhead image
Passive Geolocation Operator
Mission Essential Personnel, LLC
Fort Gordon, GA
02.2019 - 06.2019
- Provided near real-time target exploitation data in support of remote tactical operations
- Analyzed, collected and optimized data configurations to refine geolocation data
- Coordinated and provided quality control for geolocation operations during assigned shift
- Worked remotely with various in-theater assets to include but not limited to Airhandler, Pennantrace/Trippleheader, Guardrail, Dreamin and all associated auxiliary software programs
Senior Cryptologic Spanish Linguist
US Marine Corps
Camp Lejeune, NC
03.2014 - 03.2019
- Provided Spanish linguistic support for military operations to interpret meetings, conferences and interviews
- Performed document exploitation by scanning, researching and analyzing foreign documents for key information
- Interpreted and reported over 1,000 operational SIGINT reports related to foreign insurgency in support of tactical SIGINT teams
- Communicated and coordinated with foreign security and political leaders to secure governance, reconstruction and stabilization of US interests abroad
- Conducted research of data records and social media analysis through the use of intelligence databases and research tools, including Open-source (OSINT) and classified materials
Signals Intelligence Analyst
US Marine Corps
Camp Lejeune, NC
03.2014 - 03.2019
- Recommended actions to decision makers to reinforce security measures of Marine Corps and DoD assets
- Applied practical experience and executed guidance from a variety of IC/DoD regulations (USSIDs/E.O.12333/FISA Act/ and NSA/CSS policies)
- Provided signals intelligence analysis reports, threat assessments and organizational expertise to senior executives; reduced the risk of threats against Marine Corps Tactical Intelligence teams and US interests worldwide
- Utilized overhead SIGINT collection systems to process and exploit signals in support of SPMAGTF-S during near- real time operations
- Performed signals intelligence collection, processing and analysis utilizing geolocation tools and techniques to identify communication structures and usage within a region
IT Operations Professional
Freelance
Remotely, USA
01.2020 - Current
- Worked in dual Windows/Mac/Chrome environment, troubleshooting and resolving complex technical issues for customers
- Troubleshoot and resolved laptop LCD monitors, motherboard, and hard drive failures
- Resolved problems, performed upgrades and maintained end-user Mac computers
- Reset passwords and created domain accounts using Active Directory Users and Computer tool
- Used Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows XP and Windows 7 computers
- Migrated from on-premise Exchange 2007 and SharePoint to Office 365; created Outlook profiles and upgraded MS Office 2003 and 2007 to MS Office 2013
- Imaged Mac and PC machines with related software and accounts (i.e. Office 365, Adobe, Active Directory)
Education
Cybersecurity Professional Certificate - Information Technology
04.2021 - 11.2021
- MTA Operating Systems Fundamentals certification (in progress)
- MTA Networking Fundamentals certification (in progress) CompTIA A + certification (in progress)
- Microsoft 365 Certified: Modern Desktop Administrator Associate certification (in progress)
- CompTIA Network + certification (in progress)
- CompTIA Security + certification (in progress)
- Cisco Certified Network Associate (in progress)
Bachelor of Science - Computer Science And Programming
01.2019 - Current
- Elected as Vice President for Veteran Students Organization in 2018
Coursework - Graphic Design
08.2007 - 05.2009
- Relevant Coursework Completed: Graphic design & Web development
Skills
Mac systems
Desktop support
Data recovery
Technical issues analysis
TCP/IP
Software diagnosis
Operating system management
Helpdesk call support
Network diagnostics
Technical Support
Application support
Ticket support system management
Windows XP/Vista/7/8/10
HTML5/ CSS
Intelligence Analysis
Shopify website management
Websites
Certification
Website Management & Design
Timeline
Lab Four Professional Development Center - Cybersecurity Professional Certificate, Information Technology
04.2021 - 11.2021
Managing Director - Soundporium LLC
01.2021 - Current
Target Analyst Reporter - Zavda Technologies
06.2020 - 01.2021
IT Operations Professional - Freelance
01.2020 - Current
Help Desk Support Analyst, Tier 1 - TEKSystems
12.2019 - 05.2020
Signals Intelligence Analyst, SME - Ops Tech Alliance
07.2019 - 11.2019
Passive Geolocation Operator - Mission Essential Personnel, LLC
02.2019 - 06.2019
Colorado State University - Pueblo - Bachelor of Science, Computer Science And Programming
01.2019 - Current
Senior Cryptologic Spanish Linguist - US Marine Corps
03.2014 - 03.2019
Signals Intelligence Analyst - US Marine Corps
03.2014 - 03.2019
Atlantic University College - Coursework, Graphic Design
08.2007 - 05.2009