Siora Rummel
Myrtle Beach,SC
Summary
Dynamic professional with extensive experience in customer support and team management at University Housing, Coastal Carolina University. Proven ability to resolve conflicts and enhance resident engagement while overseeing operations. Skilled in crisis management and computer literacy, consistently delivering dependable performance and fostering positive relationships.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Desk Manager
University Housing, Coastal Carolina University
Conway, USA
10.2024 - 02.2026
- Managed team of student workers as desk assistants, facilitating effective operations and resident support
- Assisted residents at housing desks with key and housing-related issues, ensuring prompt resolution and support
- Assisted residents overnight by providing support and guidance during late hours. and was on call to cover shifts and help working desk assistants
- Communicating with students and parents as well as professional staff in university housing
Desk Assistant
University Housing, Coastal Carolina University
Conway, USA
10.2022 - 10.2024
- Resolved housing issues for students and parents through effective communication
- Assisted residents with key and housing-related issues at housing desks
- Responded to housing emergencies during overnight shifts
- Ensured proper functioning of key security system to maintain safety
Restaurant Hostess
Erickson Senior Living
Catonsville, USA
05.2021 - 08.2022
- Coordinated bookings and guided seating staff in escorting guests to tables for seamless service.
- Managed computerized reservation system and seating charts to optimize guest flow.
- Oversaw small team, ensuring timely task completion and adherence to service standards.
Restaurant Server
Erickson Senior Living
Catonsville, USA
11.2020 - 05.2021
- Provided exceptional service to residents and guests in dining areas.
- Took food and drink orders and delivered them promptly to enhance guest experience.
- Maintained beverage availability for guests, prioritizing their satisfaction and comfort.
- Developed strong relationships with residents to enhance dining experiences.
- Maintained cleanliness and organization of dining spaces and equipment.
Snow Cone Maker
The Snowball Stand
Windsor Mill, USA
04.2020 - 11.2020
- Prepared snow cones to ensure customer satisfaction
- Processed custom snow cone orders
- Managed cash register and POS transactions
Education
Studio Art and Sustainability -
Coastal Carolina University
Conway, SC08-2026
High school diploma -
Archbishop Spalding High School
Severna Park, MD05-2022
Skills
- Customer support
- Customer service
- Management
- Supervising experience
- Team management
- Leadership
- Crisis management
- Conflict resolution
- Resident engagement
- Residential support
- Schedule oversight
- Dependable performance
- Goal Oriented
- Computer literacy
- Food safety
- Cash handling
Certification
Driver's License
Awards
Girl Scout Gold Award, 06/01/22, Girl Scout gold award recipient. During covid, manufactured over 600 masks designed for use by the hearing impaired (safety masks with a clear plastic section so that lip reading could be done while masked) that were sent to people all over the world as far away as Australia and Ireland. And taught others how to make them by making instructional videos.
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Desk Manager
University Housing, Coastal Carolina University
10.2024 - 02.2026
Desk Assistant
University Housing, Coastal Carolina University
10.2022 - 10.2024
Restaurant Hostess
Erickson Senior Living
05.2021 - 08.2022
Restaurant Server
Erickson Senior Living
11.2020 - 05.2021
Snow Cone Maker
The Snowball Stand
04.2020 - 11.2020
Studio Art and Sustainability -
Coastal Carolina University
High school diploma -
Archbishop Spalding High School