Siosiana Akoteu-Togi
Pagopago
Summary
Reliable expert with proven success in industry, meticulous attention to detail, and proactive approach. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Operations Specialist
First National Bank
Killeen
02.2017 - 01.2024
- Provided outstanding customer service for banking inquiries through calls and emails.
- Ensured adherence to federal regulations related to banking practices.
- Maintained confidentiality of sensitive banking records to mitigate risks.
- Investigated complaints regarding banking products and services effectively.
- Supervised tellers' daily actions to meet customer service standards.
- Executed daily cash counts, reconciling any discrepancies promptly.
- Monitored key metrics to improve operational insights.
- Generated detailed reports on transactions and account balances daily.
Customer Sales Representative
Teleperformance
Killeen
05.2015 - 12.2016
- Resolved customer complaints through effective communication and problem-solving.
- Processed sales orders using customer relationship management software.
- Educated customers on product features and benefits to improve overall experience.
- Handled high-volume calls, prioritizing customer satisfaction at all times.
- Maintained accurate database of customer information, including contact details and purchase history.
- Created detailed proposals for clients outlining available products and services.
- Advised customers on promotions and strategies for optimizing product usage.
- Forecasted product needs and organized merchandise to meet location demands.
Bank Teller
Fort Hood National Bank
Fort Hood
03.2013 - 12.2014
- Enhanced customer engagement by promoting a range of bank services.
- Ensured compliance with bank policies through daily cash drawer balancing.
- Delivered prompt resolution of customer complaints to uphold positive relationships.
- Assisted customers with account openings, online banking setup, and check ordering.
- Processed transactions accurately, including deposits, withdrawals, and money orders.
- Collaborated with colleagues to optimize workflow during peak business hours.
- Maintained strict confidentiality of sensitive bank records and transactions.
- Participated in ongoing training to stay informed on regulatory changes.
Education
Associate of Applied Science - Criminal Justice
Wentworth Military Academy
Missouri05-2010
High School Diploma -
Leone High School
Leone05-2008
Skills
- Data analysis
- Transaction reconciliation
- Workflow optimization
- Effective communication
- Multitasking
- Time management
Timeline
Operations Specialist
First National Bank
02.2017 - 01.2024
Customer Sales Representative
Teleperformance
05.2015 - 12.2016
Bank Teller
Fort Hood National Bank
03.2013 - 12.2014
Associate of Applied Science - Criminal Justice
Wentworth Military Academy
High School Diploma -
Leone High School
Similar Profiles
Kellen BothaKellen Botha
Project Coordinator at First National BankProject Coordinator at First National Bank
Lotanang Chuene MakgathoLotanang Chuene Makgatho
Branch Financial Sales Consultant at First National BankBranch Financial Sales Consultant at First National Bank
Afika MabutyanaAfika Mabutyana
Technical Team Leader at First National BankTechnical Team Leader at First National Bank
Nomthandazo NguboNomthandazo Ngubo
External Sales and Service Consultant at First National BankExternal Sales and Service Consultant at First National Bank
Daryl CrichtonDaryl Crichton
Corporate Sales Representative at AST Telecom DBA Bluesky CommunicationsCorporate Sales Representative at AST Telecom DBA Bluesky Communications