Sirena Castaneda
Chula Vista,CA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
Work History
Server/DA
The Wild Thyme Event & Catering
06.2023 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
Server
Chile Relleno Corporation
06.2019 - 03.2020
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Provided timely checks on guest needs and brought requests.
Barista/Assistant Manager
Pan Am Espresso Bar
03.2017 - 11.2018
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Created complex, hand-crafted beverages based upon customer preferences.
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
- Built and maintained corporate image, brand and identity.
Live-In Nanny
Jose Galeano, CPO USN
12.2017 - 08.2018
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Provided safe transportation to and from activities and events.
- Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
- Followed routines to foster stability and structure in children's lives while parents were away.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Medical Receptionist
Life Restore MD
09.2017 - 02.2018
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Trained new staff on office procedures, insurance processes and medical terminology.
Barista
Starbucks
08.2016 - 05.2017
- Created complex, hand-crafted beverages based upon customer preferences.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Operated cash register, collected payments and provided accurate change.
Sales Floor Associate
Plato's Closet
06.2014 - 07.2016
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assisted in training of new hires on organizational procedures, policies and sales techniques.
- Processed payments and maintained accurate drawers to meet financial targets.
Intern/Volunteer Coordinator
Little Helping Hands
06.2015 - 06.2016
- Covered vacancies in key roles and assignments when volunteers were absent or unavailable.
- Wrote, implemented and enforced volunteer program policies, procedures, and standards.
- Led volunteering activities such as animal shelters, nursing homes, food pantries, and hospitals for children from the ages of 2-16 in order to teach children the importance of volunteering and helping in their community.
- Created and ran fundraisers for the non-profit organizations that Little Helping Hands were helping.
Intern
Partners Against Child Trafficking
01.2015 - 09.2015
- Created and maintained different social media outlets for this non-profit organization in order to raise awareness of child trafficking and to help put an end to it.
- A second aspect of my position was creating interviews with child trafficking victims and attending fundraisers for the organization.
Education
Some College (No Degree) - Liberal Arts And Sciences
Leeward Community College
Pearl City, HIHigh School Diploma -
L.C. Anderson High School
Austin, Texas06.2016
Skills
- Point of Sale (POS) system operations
- High-volume dining
- Effective customer upselling
- Service prioritization
- Relationship management
- Recordkeeping and bookkeeping
- Business operations understanding
- Multi-line telephone skills
- Data entry
- Training & Development
Timeline
Server/DA
The Wild Thyme Event & Catering
06.2023 - Current
Server
Chile Relleno Corporation
06.2019 - 03.2020
Live-In Nanny
Jose Galeano, CPO USN
12.2017 - 08.2018
Medical Receptionist
Life Restore MD
09.2017 - 02.2018
Barista/Assistant Manager
Pan Am Espresso Bar
03.2017 - 11.2018
Barista
Starbucks
08.2016 - 05.2017
Intern/Volunteer Coordinator
Little Helping Hands
06.2015 - 06.2016
Intern
Partners Against Child Trafficking
01.2015 - 09.2015
Sales Floor Associate
Plato's Closet
06.2014 - 07.2016
Some College (No Degree) - Liberal Arts And Sciences
Leeward Community College
High School Diploma -
L.C. Anderson High School
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