Sirena Mendoza
Chicago,IL
Summary
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Aramark
5141 North Christiana Ave
08.2016 - Current
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on efficient food preparation and customer service standards.
- Developed and implemented workflow processes to enhance service efficiency and reduce waste.
- Monitored inventory levels, coordinating with suppliers to maintain adequate stock levels.
- Resolved customer complaints effectively, improving overall satisfaction ratings within the establishment.
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Collaborated with management to design menus that aligned with seasonal trends and customer preferences.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Established and managed team schedules and shift assignments.
- Controlled food costs and managed inventory.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Education
High School Diploma -
Benito Juarez
Chicago, IL06-2015
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Inventory control
- Decision-making
Certification
Certified food service manager ,
Languages
Spanish
Professional Working
Timeline
Supervisor
Aramark
08.2016 - Current
High School Diploma -
Benito Juarez