Sirene Grijalva
Las Vegas,NV
Summary
Dynamic professional known for effectively balancing guest satisfaction with business objectives. Proven ability to build rapport with clients, resulting in enhanced customer loyalty and retention. A strong team player committed to fostering positive relationships and driving company success through a motivated and results-oriented approach.
Overview
9
9
years of professional experience
Work History
Phone Canvasser
Make The Road Action Nevada
Las Vegas, NV
04.2024 - 11.2024
- Collected, recorded, and analyzed data related to upcoming political elections.
- Collaborated with other volunteers to plan events aimed at increasing voter turnout in targeted districts.
- Engaged in collaborative sessions for planning and reviewing campaign initiatives.
Retail Sales Associate
Target
Las Vegas, NV
10.2020 - 03.2024
- Managed product and service-related concerns with professional expertise.
- Guided new hires on appropriate safety protocols and equipment handling.
- Executed purchase computations and facilitated payment procedures.
VIP Liaison
Planet Hollywood Resort & Casino
Las Vegas, NV
03.2016 - 03.2020
- Collaborated with VIP clientele to assess their needs and preferences for exclusive experiences and packages.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Facilitated meet-and-greets to enhance VIP guest experience.
Front Desk Agent
Luxor Las Vegas
Las Vegas, NV
08.2015 - 12.2015
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process and providing information on various services within the hotel.
- Notified appropriate staff about building and room concerns.
- Checked accuracy of charges associated with external reservations.
Skills
- Adaptive team player
- Hospitality and accommodation
- Escalation management
- Staff training
- Call center experience
- Typing proficiency
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Phone Canvasser
Make The Road Action Nevada
04.2024 - 11.2024
Retail Sales Associate
Target
10.2020 - 03.2024
VIP Liaison
Planet Hollywood Resort & Casino
03.2016 - 03.2020
Front Desk Agent
Luxor Las Vegas
08.2015 - 12.2015
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