Sirenia Viramontes
Calexico,CA
Summary
Dedicated professional with experience driving to customer locations to transport food. Focused on completing deliveries quickly to meet busy daily demand. Offering strong work ethic, attention to detail and reliable transportation. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Food Delivery Driver
DoorDash
CALEXICO, California
11.2023 - Current
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Handled cash payments from customers for delivery orders.
- Answered customer inquiries regarding menu items, prices and availability.
- Provided excellent customer service throughout the delivery process.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
Customer Service Representative
Customer Service Department
CALEXICO, California
10.2019 - 08.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Customer Service Department
CALEXICO, California
02.2015 - 06.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Cobach BC
Mexicali06-2007
Skills
- Safe Food Handling
- Payment handling
- Customer Communication
- Quick Learner
- Food handling
- Cooking
- Excellent Communication
- Problem-Solving
- Customer Service
- Workplace cleaning
Languages
Spanish
Professional
Timeline
Food Delivery Driver
DoorDash
11.2023 - Current
Customer Service Representative
Customer Service Department
10.2019 - 08.2021
Customer Service Representative
Customer Service Department
02.2015 - 06.2018
High School Diploma -
Cobach BC
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